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Their billing is confusing
Their billing is confusing. Despite providing meter readings within hours of them emailing to ask for them, they estimated (inaccurately in their favour) our bill each month. When we left them because of this and joined another supplier, they provided incorrect final meter readings despite me having screenshots of the correspondence I provided with the final meter readings on. To add insult to injury, they continued to take direct debits from us and when we reached out for a credit of money they owed us, their reaction was slow. Edit. Following the response I add the following. If true, I will take on board the issue of incorrect final meter readings with my new supplier. I do notice that specifically you focus on responding to push the blame elsewhere. Can you specifically answer the other issues? I was asked for meter readings, which I gave and also took screen shots of as I had no trust in your billing, as was proven. My point still stands. Their billing is confusing. They asked for a meter reading, which was given, then ignored that, for a reading from a new supplier and didn’t question the difference with anyone.