HomeAway receives a generally positive reception from users, with many praising its unique property selection and straightforward booking process. Reviewers appreciate the variety of accommodations, noting that they often find special places not available on other platforms, such as a converted lighthouse. The platform is also recognized for its user-friendly website and effective communication with hosts, making it a reliable choice for both leisure and business travel. However, some customers express frustration regarding the cancellation process, citing disappointing experiences and inconsistent refund policies. Additionally, while the service fees are acknowledged as a drawback, many still find the overall experience satisfactory. Overall, HomeAway stands out for its diverse offerings, despite some areas needing improvement.
2 weeks ago
The website works fine and has good search functionality. Some property listings could use more recent photos though, and the mobile app feels a bit clunky compared to the desktop version.
2 weeks ago
The platform itself is user-friendly and I found a great rental for our beach trip. However, when we had an issue with the property owner not responding, it took HomeAway's support team three days to... See more
2 weeks ago
I use HomeAway regularly for extended business trips when I need more space than a hotel room. The monthly rental options are convenient and most hosts are professional and responsive.
2 weeks ago
Booked a cabin through HomeAway and everything went smoothly from start to finish. The photos matched reality and the booking process was straightforward. Will definitely use again for future trips.
The website works fine and has good search functionality. Some property listings could use more recent photos though, and the mobile app feels a bit clunky compared to the desktop version.
The platform itself is user-friendly and I found a great rental for our beach trip. However, when we had an issue with the property owner not responding, it took HomeAway's support team three days to get back to us. The resolution was fair, but the response time could be better.
I use HomeAway regularly for extended business trips when I need more space than a hotel room. The monthly rental options are convenient and most hosts are professional and responsive.
Booked a cabin through HomeAway and everything went smoothly from start to finish. The photos matched reality and the booking process was straightforward. Will definitely use again for future trips.
No major complaints - does exactly what you'd expect from a vacation rental platform.
Used HomeAway for a ski trip rental and was pleased with the selection and booking process. The property was as advertised and the host provided helpful local recommendations. The security deposit return took a bit longer than expected but wasn't a major issue.
I've used HomeAway multiple times for family vacations and it's been fantastic. The search filters are really helpful and the property descriptions are usually accurate. Had one minor issue with a booking that customer service resolved quickly.
Love the selection of unique properties you can't find elsewhere. The booking process is simple and secure. My only complaint is the service fees can be pretty steep, especially for shorter stays.
While the platform has great properties, I had to cancel due to a family emergency and the refund process was frustrating. The cancellation policies vary by property and aren't always clear upfront.
HomeAway has some really special places you won't find on other platforms. Stayed in a converted lighthouse that was absolutely magical. The verification process gives me confidence in the bookings.
Perfect solution for our family reunion - found a house that accommodated 12 people comfortably. The messaging system with the host worked well and check-in was seamless.
Easy to navigate website with good selection of properties.
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HomeAway is a vacation rental marketplace that connects property owners with travelers seeking short-term accommodations. The platform allows homeowners to list their properties for rent while providing travelers with an alternative to traditional hotels through access to houses, apartments, and other residential properties. HomeAway facilitates bookings and payments between hosts and guests for vacation rental stays.
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