Over a year ago
Quick service, was connected in minutes. The Doctor was good and very knowledgeable. The whole process was efficient with minimal delays and stress. Will use again.
Worst booking service I’ve ever used in my life!! 5 times I have made bookings and they have taken my money and five times they have cancelled. It doesn’t matter what I do.. I cannot maintain a booking on this site. There is something very wrong with this service.
Requested antivirals for covid infection, only to be told that the company refused to provide this service and this was in the fine print up front. I'd paid my money so it was wasted.
Quick doctor consultation and medical certificate Needed a medical certificate and some advice regarding my condition. I couldn't get into local gp. so searched onlune and found Hola. This is great spoke to a doctor in 15 minutes and they assisted me with the much needed medical certificat.
Disgraceful service. Prepaid consultation with advised 'up to 15mins wait time' but left in waiting rooms for over an hour whilst receiving repeated missed appointment SMS notifications. Wasted time sending support emails, only to be placed back in waiting rooms to start wait time all over again. Then received doctor is delayed SMS. All this looping whilst incredibly unwell and barely able to speak. Not to mention couldn't leave my phone, access bathroom etc without risk of loosing place in queue. Seeking refund. Avoid at all costs.
Based on analysis of 64 reviews rated 1-2 stars for Hola Health
“The GP Vishnu Gopalan who is a cofounder gave me the wrong provider number AND didn't set up the mental health plan w...”
“Cost was extremely high, and the doctor refused to assist”
“Complete scam it seems”
“Great scam as every review here says almost the same and they take your money, don’t have a phone contact and no refund”
“So I can move onto a reliable service that charges once services have been delivered”
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Hola Health is a leading telehealth platform in Australia that provides 24/7 access to AHPRA-registered doctors through online consultations. The company specializes in offering a range of medical services, including telehealth appointments, medical certificates, and prescription scripts, with many services available at 100% bulk billing during select hours. Customers can expect to connect with a licensed general practitioner in less than 15 minutes, ensuring prompt healthcare access from the comfort of their homes, vehicles, or workplaces. Targeting individuals seeking convenient and efficient healthcare solutions, Hola Health caters to a diverse clientele, including those in need of mental health care, GP referral letters, and chemist delivery services. The platform emphasizes ease of use, allowing users to request consultations quickly and receive necessary medical documents directly on their devices. With a commitment to accessibility and quality care, Hola Health aims to streamline the healthcare experience for its users.
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Reviewers frequently report negative experiences with Hola Health, citing customer pain points more often than praise. Common complaints include doctor, service, money, call. A smaller set of reviewers mention positives such as doctor, service, medical, great. Overall sentiment is predominantly negative based on 84 reviews and an average rating of 1.9 stars.
