HME Medical Shop

I ordered a wheelchair and it was not compatible with what I wanted. I imitated a return and was advised I would receive a return shipping label. After several days still no shipping label. How long does it take for this company to initiate a shipping label?

I’m extremely happy with my purchase. Very fast shipping. Great job!

good price and quick delivery

Very good product and very good service! Got a discount and free shipping!

HME is a company that supports disabled people to be able to carry on there life as normal as can be .Their staff is very helpful when ordering equipment or parts , and even will straighten out your mess when you order the wrong part , very helpful, Thanks HME for your support!!

I found this site on Google while searching for rollator parts. I was skeptical at first as we should be when dealing with an unknown website. I made my first order for a part and crossed my fingers (I've been duped before by other phishing sites). The followup emails and tracking numbers came the next day and a few days after that, my item showed up. I was relieved and very satisfied. The part was exactly what I ordered and brand new. I ordered a part for another rollator and sure enough, the communication was on point, the shipping was fast, and the part was brand new and exactly what I ordered. I am very happy with HME Medical Shop. I have read some of the other reviews left by customers and while I have never had a reason to contact HME about returns and such, I am very pleased with their service and I will do business with them again if I need any additional rollator parts.

It required me giving three negative reviews on three different sites, but I finally got my refund.

I found them. Very helpful And finding the part that I Wanted now I need to Return it hopefully for a motor

This company is a fraud company. As others noted, you cannot get in contact with the company after you order from them.

I had a great experience with my order. It shipped quickly and was the correct part. I will use them again.

I have been placing multiple calls, no response. I have sent three emails, no response. I have setup a return, no response. It’s though they don’t exist. This is a terrible company considering they sell products for sick and elderly. This has been going three weeks now.

Horrible customer service. I submitted for a return and have not heard back from anyone. Phone calls are not answered and the automated voice hangs up on you.

Placed an order for a hoyer lift battery, but inadvertently ordered two. Received both batteries, and installed one of them; it worked fine. I completed the online return form to send back the 2nd one. I received the code for the return and the following information on April 21, 2024: PLEASE ALLOW 4-5 DAYS TO PROCESS RETURNS DUE TO COVID PROTOCOLS Your return request RMA # Order# has been submitted successfully within the allotted return timeframe. We will be sending out another email with further instructions as soon as we complete your request. If you have any questions, contact us at: (their web site) There has been no further information from them, and I have emailed them several times. I've called numerous times, but they don't answer and you can't leave a message. DO NOT ORDER FROM THE COMPANY UNLESS YOU KNOW EXACTLY WHAT YOU NEED, AND YOU BETTER HOPE IT WORKS, BECAUSE YOU WON'T RECEIVE ANY SUPPORT. USE PAYPAL TO PAY, AT LEAST THEY WILL HELP YOU GET YOUR MONEY BACK OR GET THEM TO RESPONS SO YOU CAN RECEIVE A CREDIT AND RETURN THE ITEM.

The worst customer service, actually it’s borderline mail fraud. They sent me a joystick controller. It did not fit my wife’s chair. I got an immediate response to send it back but never received a return label as promised. Then after months of trying to reach them wit emails and unanswered phone calls. I received a message via email that they ha the wrong email for me. Go figure, then they promised to refund my $578.00. I just received my statement and see the charges are back on my card. A real bunch of thief’s. Never answering the phone and lying about responding. Imagine they sent me an email saying they had an incorrect email to send a return label to, after stopping payment and protesting the charge now it’s back on my card.

It is impossible to get return information from HME. Although I was granted a return authorization number within a couple of days, and told to wait for email instructions, it's been over a month of waiting. No one EVER answers the 800-258-6313 line. Vmail says that there is limited phone support and to email questions to a website address. Did so three times, and receive an "evaluating your request response" each time. This is not world class customer service and would caution to be aware of this void.

I wish I had checked the reviews before I ordered from this company I am out $219 NEVER TO BE SEEN AGAIN. I ordered a footboard for a hospital bed. It did not fit and I sent it back with the assumption that I would be refunded for it. Ha

I needed to return it but did not get a return label after fielding out a request

Zero customer support response to multiple attempts to communicate via email, phone and online form.

I ordered a new battery for my mobility scooter as well as a docking station. They mailed the battery but not the docking station. I immediately emailed customer service. I have tried calling their customer service line multiple times and they put you on a recorded loop telling you to email them. I created an account to message them through their site and a week later STILL no response from any of my attempts. I may have to call my FSA money and tell them to deny the charge? Not sure how else to get my $160+ back.

The screw that holds in the locking hinge fell out in less than a week of use and now the mechanism is useless