HME Medical Shop

The Drive (motor) I purchased was exactly the same one that I purchased from the Company through Medicare. With one BIG exception this one is quiet. The one I purchased through Medicare cost me $800.00 for mattress and drive. My husband is paralyzed and had a pressure sore so the visiting nurse ordered the mattress. When he was healed, three weeks later they called and said they were coming to pick it up. Because his sore was better. They said Medicare doesn't care about preventative care. He's peed on it, they didn't care. I had gotten rid of the old mattress and I knew he would be better off in the air mattress. So, I bought it from them and the drive was always crazy loud and vibrated big time. But I thought it needed to be that loud in order to work. Now I'm so happy with the new drive and now I'm wondering how old it was when they sold it to me. Learned a big lesson in purchasing big money items. I feel they took advantage of me shocking me with coming to take it back and knowing you're going to do the best thing for your loved one. Thank you, my nights are peaceful now.

It was easy to locate the part needed. Then they shipped it out right away. Part was easy to install. Got the bed up and running again.

Seller was professional and I am completely satisfied with my experience with them and their product.

ordered fork assy. for drive rollator, fast delivery, correct part. No problems with getting part, problem is with rollator itself. Bearings keep going bad on one wheel fork assy. 3rd or 4th time, always same fork

Sent the wrong part. But return was easy.

Good product. Easy. Found the part. Good

Shipping was very good but the price for a brake Cale clip was excessive

My wife is a quadriplegic and needed a replacement air pump for her hospital air mattress. Due to the urgency, I attempted to ask if this item was in stock. HME Medical Shop doesn't have operators, only email. I send an email but no info on stock status. So, I ordered it. No indication of shipping date. I sent two more emails and left a message asking about the shipping date. No reply... just a refund for my order. HME Medical Shop doesn't seem to have any customer service at all. At least not right now.

This was the first time I have used HME. I found their products easy to find on their website and easy to purchase. Their shipment arrived in a timely manner and in working order. If you are looking for something in that field I suggest you give them a try.

Great product quick shipping

My daughter located the motor for my wife's Lumex bed. I placed the he order which went smoothly. Motor arrived in about one week from date of order. Lumex video showed how to install. All is now back in working order.

After 6 months of looking for a height adjustment knob for a Hugo Elite Walker, I emailed the manufacturer. They gave me a list of companies who sold parts. I found the elusive knob on HME Medical Shop, and the walker is working again. Thank you.

Quick Release Pin delivered and functional. Needed a quick release pin for a wheelchair, part arrived 4 business days later, but I did not receive tracking information. For a $40 part, it would have been nice to have installation instructions. I figured it out (had to re-orient the pieces and there was a hidden spring) - pin functions as intended.

Seat measurements advertised were accurate and seat fit perfectly. Unable to find this seat on other sites

Of the four suppliers I contacted, yours was one of only two easy-to-use websites. Of those two your reply was the more PROMPT & UNDERSTANDABLE. My order was acknowledged & shipping method & date communicated speedily. Packaging was PERFECT. THANK YOU.

Ordered a part for a wheelchair and the wrong part arrived. Tried forever to get a return label. Finally returned it on my own dime and now they refuse to refund it. Very snotty attitude. Stay away if you want customer service.