I knew what I wanted...
I knew what I wanted, and had some specific and unique criteria that I was looking for in my BMW. Ali was very prompt, professional, and searched far and wide to locate a vehicle that we were able to do a deal on.
3.7
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Hilton Car Supermarket has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great Dealership Experience...
Great Dealership Experience
Worst garage I have ever dealt with
Worst garage I have ever dealt with. The customer service is shocking, my car broke down within 3 weeks of having it and ended up being off the road for 6 weeks, they only gave me a courtesy car when I expressed I have disabled children and was having time off work and school because we had no transport. Would never purchase a car here again. AVOID.
Poor Aftersales
Service of viewing a car, dealing with Raqib in sales was faultless. The issue is all about the aftersales. When I test drove the vehicle it had a flat tyre which I was assured would be fixed if I purchased the car. I purchased the car and a day later the tyre sensor warning came on! The company kindly offered me £70 towards a new one and all I had to do is email the aftersales team with my invoice. I sent 3 emails over the span of two weeks and finally got a reply saying it will be paid back the next day and one week later with 2 more emails sent - NOTHING. No reply, no money back. They sold me a car knowing there was a fault, they convinced me they would reimburse me and have decided to ignore my emails. Not impressed at all
Company details
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Contact info
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Website
hiltoncarsupermarket.co.uk
All reviews
1,000 total • Write a review
Showing 941 - 950 of 996 reviews
MH
Fantastic customer service
Fantastic customer service. From the phone call to coming to the garage. Spoke to Zayne, very polite and helpful. Zayne you are an example of excellent customer service. Well done.
Date of experience: June 2, 2024
JM
Excellent communication at each stage…
Excellent communication at each stage of the process, hassle free from start to finish.If you’re in the market for a new car I strongly recommend using this company, you won’t be disappointed.
Date of experience: June 2, 2024
AR
Overall very happy with my experience…
Overall very happy with my experience with hilton car supermarket.The team were helpful from start to finish.I would highly recommend hilton car supermarket to friends and family for future purchases.
Date of experience: June 2, 2024
DC
New Landrover Discovery Sport
Great service from start to finish. Ali was professional and extremely helpful, thank you!
Date of experience: June 1, 2024
LY
You made it easy to find out a kind of…
You made it easy to find out a kind of car I was looking for and everything was great Many thanks Mr Amir
Date of experience: June 1, 2024
GS
No issues
No issues, great car, great service. would use again
Date of experience: May 31, 2024
HB
Excellent service and good value for…
Excellent service and good value for money. very impressed with the process. Would highly recommend.
Date of experience: May 31, 2024
S
Sarah
US
SHOCKING COMPANY
Brought a car from Hilton that they said just had a service. Had Engine light on the very next day. Called Hilton many times and was told the Manager would call, No one contacted me, after 4 days later i said i was coming to the dealership as i needed the car fixed, then half hour later the Manager Jo called, she was very rude and just would not listen, eventually she said to take the car to a local garage to get the car checked. I went to a local garage and they told me the car had not been serviced recently as the oil was very low and thick, very low coolant and the air and cabin filters were so old they were covered in mould!. I paid for a service to get all this sorted and also paid £600 for a sensor that needed fixing that Hilton said would cover. 3 weeks have passed and no money back and no contact for the work I had done. Have contacted Trading standards. This company is run by cowboys who have no idea and don't care after they get your money. The management is a Joke and there attitude towards customers is appalling. Read the bad reviews as they tell a story about this dodgy dealer. Buyers be aware!!!!!!! A BEDFORDSHIRE car dealer has been fined for a second time after trading standards continued to receive complaints about his working practices after he was successfully prosecuted in 2017. Syed Shahryar Kamal, 32, of Hilton Car Supermarket on the A5 in Hockliffe, pleaded guilty to three breaches of consumer protection law at Luton Magistrates’ Court on July 22 and was ordered to pay almost £20,000 in costs, compensation and a fine. The court was told that Central Bedfordshire trading standards officers received several complaints from Hilton Car Supermarket customers between September 2017 and March 2018. All of them had problems with their vehicles shortly after driving them away from the premises and experienced difficulty in exercising their consumer rights.
Date of experience: May 29, 2024
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