I knew what I wanted...
I knew what I wanted, and had some specific and unique criteria that I was looking for in my BMW. Ali was very prompt, professional, and searched far and wide to locate a vehicle that we were able to do a deal on.
3.7
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Hilton Car Supermarket has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great Dealership Experience...
Great Dealership Experience
Worst garage I have ever dealt with
Worst garage I have ever dealt with. The customer service is shocking, my car broke down within 3 weeks of having it and ended up being off the road for 6 weeks, they only gave me a courtesy car when I expressed I have disabled children and was having time off work and school because we had no transport. Would never purchase a car here again. AVOID.
Poor Aftersales
Service of viewing a car, dealing with Raqib in sales was faultless. The issue is all about the aftersales. When I test drove the vehicle it had a flat tyre which I was assured would be fixed if I purchased the car. I purchased the car and a day later the tyre sensor warning came on! The company kindly offered me £70 towards a new one and all I had to do is email the aftersales team with my invoice. I sent 3 emails over the span of two weeks and finally got a reply saying it will be paid back the next day and one week later with 2 more emails sent - NOTHING. No reply, no money back. They sold me a car knowing there was a fault, they convinced me they would reimburse me and have decided to ignore my emails. Not impressed at all
Company details
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Contact info
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Website
hiltoncarsupermarket.co.uk
All reviews
1,000 total • Write a review
Showing 951 - 960 of 996 reviews
BW
4th of may I brought a car from them on…
4th of may I brought a car from them on the understanding I would get all the documentation for the car that week as the car had only been on site a couple of days it's now the 29th of may and still no documents or the spare keyafter jo the after sales manager had them in front of her and was supposed to send me a tracking number for them I never received anything then I spoke to another management person who said ah yes I have them in front of me this was a week ago now the 22nd of may and guess what they still haven't arrived so in sitting here waiting for a reply from jo lol very good customer service not PLEASE BE VERY CAREFUL IF YOU ARE THINKING OF BUYING A CAR FROM THESE DODGY PEOPLE
Date of experience: May 29, 2024
LA
I recently visit this website and…
I recently visit this website and requested information and ali provide me details about cars and description.I was very pleased with the service I received. Highly recommended ! MR Ali
Date of experience: May 29, 2024
LE
Great service from hilton car…
Great service from hilton car supermarket .everyone at hilton car supermarket were brilliant. I was in good hands and the car was quickly delivered to my house.I definitely recommend them.
Date of experience: May 29, 2024
NF
It was a seamless experience
It was a seamless experience. I have now received the delivery of my vehicle and If you are thinking of buying from hilton car supermarket 100% worth.. I received and highly recommend this company for future customers.
Date of experience: May 28, 2024
AB
Excellent service from Hilton Car…
Excellent service from Hilton Car Supermarket. I bought a used hyundai tucson through hilton car supermarket last december 18/2023. The whole process took only a 3 days. Delivery was on time the delivery driver was friendly and knowledgeable. Ali guided me through the whole process with great experience. Thankyou Ali. I highly recommend Hilton Car Supermarket.
Date of experience: May 28, 2024
EL
Shocking customer service
Reserved a car online and the customer service is shocking keep being told I’ll get a call back NEVER HAPPENS. PLEASE REFUND MY DEPOSIT MONEY! You should invest in customer care/customer service training.
Date of experience: May 28, 2024
ST
Venu was great with us
Venu was great with us, kind and professional. Love my new car. Drives beautifully.
Date of experience: May 28, 2024
MA
Friendly and professional staff.
Friendly and professional staff. Thank you Hilton Car Supermarket for help.
Date of experience: May 27, 2024
PB
Thank you to Sean who assisted us…
Thank you to Sean who assisted us yesterday with buying a car. He explained everything well, took us on two test drives and managed the whole experience professionally, friendly and helpful.
Date of experience: May 27, 2024
MR
Worst experience buying a car ever
Worst experience buying a car ever The car I’ve bought has had some poor paint work done ,no service history in the car ,only 1 key and on the way home had to stop to add oil as warning light came on. Not a good experience at all stay clear
Date of experience: May 25, 2024
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