I knew what I wanted...
I knew what I wanted, and had some specific and unique criteria that I was looking for in my BMW. Ali was very prompt, professional, and searched far and wide to locate a vehicle that we were able to do a deal on.
3.7
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Hilton Car Supermarket has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great Dealership Experience...
Great Dealership Experience
Worst garage I have ever dealt with
Worst garage I have ever dealt with. The customer service is shocking, my car broke down within 3 weeks of having it and ended up being off the road for 6 weeks, they only gave me a courtesy car when I expressed I have disabled children and was having time off work and school because we had no transport. Would never purchase a car here again. AVOID.
Poor Aftersales
Service of viewing a car, dealing with Raqib in sales was faultless. The issue is all about the aftersales. When I test drove the vehicle it had a flat tyre which I was assured would be fixed if I purchased the car. I purchased the car and a day later the tyre sensor warning came on! The company kindly offered me £70 towards a new one and all I had to do is email the aftersales team with my invoice. I sent 3 emails over the span of two weeks and finally got a reply saying it will be paid back the next day and one week later with 2 more emails sent - NOTHING. No reply, no money back. They sold me a car knowing there was a fault, they convinced me they would reimburse me and have decided to ignore my emails. Not impressed at all
Company details
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Contact info
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Website
hiltoncarsupermarket.co.uk
All reviews
1,000 total • Write a review
Showing 931 - 940 of 996 reviews
B
Betty
US
Huge thanks to the amazing salesperson…
Huge thanks to the amazing salesperson who helped us yesterday with finding the perfect car! They were incredibly thorough in explaining everything and even took us on two test drives to make sure we were comfortable. The whole process was professional, friendly, and absolutely helpful. We couldn't be happier with our new car and the service we received!
Date of experience: June 3, 2024
K
Overall very happy with my experience…
Overall very happy with my experience with Hilton car supermarket. We dealt with Bash and he was professional, informative and helpful from start to finish. I would recommend Hilton car supermarket for car purchases. Be sure to check the website for things you need to take to make sure the appointment goes smoothly.
Date of experience: June 2, 2024
rk
I recently had the pleasure of…
I recently had the pleasure of purchasing a used Mercedes A-Class from Hilton Car Supermarket, and I cannot speak highly enough about the exceptional service I received from Alex. From the moment I stepped into the showroom, Alex was incredibly welcoming and attentive. He took the time to understand my needs and preferences, ensuring that he recommended the best vehicle options for me. His knowledge about the cars was impressive, and he provided detailed information about the features, history, and performance of each model. What truly set Alex apart was his genuine care and dedication to making sure I had a smooth and enjoyable car-buying experience. He was patient, answering all my questions with clarity and honesty. At no point did I feel rushed or pressured into making a decision. Instead, Alex made sure I was completely comfortable and confident in my choice. The entire purchasing process was seamless, thanks to Alex's efficiency and professionalism. He handled all the paperwork swiftly and ensured that everything was in perfect order. On the day of the delivery, Alex went above and beyond to make sure the car was spotless and ready to go, taking the time to explain all the features and functionalities to me. What stood out the most was Alex's post-purchase follow-up. He called a few days later to check how I was enjoying the car and if there was anything else he could assist with. This level of customer care is rare and greatly appreciated. In summary, Alex provided an outstanding service that exceeded all my expectations. His expertise, attention to detail, and genuine commitment to customer satisfaction make him an invaluable asset to Hilton Car Supermarket. If you're in the market for a car, I highly recommend seeking out Alex for a truly exceptional buying experience.
Date of experience: June 2, 2024
TB
Got everything done quickly and…
Got everything done quickly and smoothly.The team were helpful and responsive throughout and certainly helped me and speical thanks shahbas karam is very helpful and explains everything we need very accommodating. I definitely recommend to others
Date of experience: June 2, 2024
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