I knew what I wanted...
I knew what I wanted, and had some specific and unique criteria that I was looking for in my BMW. Ali was very prompt, professional, and searched far and wide to locate a vehicle that we were able to do a deal on.
3.7
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Hilton Car Supermarket has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great Dealership Experience...
Great Dealership Experience
Worst garage I have ever dealt with
Worst garage I have ever dealt with. The customer service is shocking, my car broke down within 3 weeks of having it and ended up being off the road for 6 weeks, they only gave me a courtesy car when I expressed I have disabled children and was having time off work and school because we had no transport. Would never purchase a car here again. AVOID.
Poor Aftersales
Service of viewing a car, dealing with Raqib in sales was faultless. The issue is all about the aftersales. When I test drove the vehicle it had a flat tyre which I was assured would be fixed if I purchased the car. I purchased the car and a day later the tyre sensor warning came on! The company kindly offered me £70 towards a new one and all I had to do is email the aftersales team with my invoice. I sent 3 emails over the span of two weeks and finally got a reply saying it will be paid back the next day and one week later with 2 more emails sent - NOTHING. No reply, no money back. They sold me a car knowing there was a fault, they convinced me they would reimburse me and have decided to ignore my emails. Not impressed at all
Company details
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Contact info
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Website
hiltoncarsupermarket.co.uk
All reviews
1,000 total • Write a review
Showing 921 - 930 of 996 reviews
MC
Hilton Car Supermarket
Ansab was very polite and explained everything to me. The standard 1 month warranty is a bit small but the prices are very competitive. Will update later if any problems occur. Thank you Ansab!
Date of experience: June 8, 2024
D
Demi
US
Massive thank you to Abul
Massive thank you to Abul. He provided us with top customer service from the first phone call, all the way up to providing me with an ETA on the day of our delivery. No messing around just got everything sorted straight away. He is a credit to your team and I would absolutely recommend. Our car arrived in perfect condition. Thanks!
Date of experience: June 7, 2024
TA
I wanted ro buy a Car and i visited…
I wanted ro buy a Car and i visited thier site, i found many filters. Those filters helped me ot in finding a suitable car for myself.
Date of experience: June 4, 2024
RG
Excellence service Our First time…
Excellence service Our First time buying Experience at Hilton Car supermarket. The team was very Helpful.
Date of experience: June 4, 2024
SH
If I could go into the negative stars
If I could go into the negative stars, I would. Selling the car is one thing, pretty average experience. But what a hell on earth the after care and communication is. I don't think there is space here to list the amount of calls we have made that were not returned. We then got legal advice and the last month of calls we have stayed on hold for up to 30 mins so we can ensure speaking to someone. Joanne, as useful as a chocolate teapot. She will claim to "take your case" and "give you my private number" but she is still as hard to get hold of as Houdini. She also will tell you "but since I have taken your case things have got better" for who?? Not for us. In fact, we ran a little experiment in the last month, and pretended to be interested in buying another car in the showroom through the online chat, they love to call you then! Phone was ringing off the hook. Though the second we asked to be put through to Joanne or Daniel, the stuttering started. 7 weeks after we bought the car, it broke down. Complete non starter. The garage collected it (reluctantly) and after 3 weeks of it being there my husband was sick of the non returned calls and decided to turn up. He has asked for Joanne, we had never seen her before, and the poor salesman got a telling off from her for giving her identity away! Anyway, we wanted to be away from Hilton Cars as much as they did us, and eventually got a refund (later than promised though, I may add). If you have to deal with this company, my only advice is to speak to Harj. The guy answered the phone to me one time and did more than Joanne had in weeks. Daniel, Mr MD, if you are reading this then give Harj a raise. Honestly the most professional person I have spoken to in your company. And I think I spoke to them all to be honest! Good riddance Hilton Cars. Apart from Harj, take care Harj.
Date of experience: June 4, 2024
AT
Alex T
US
Great buying experience
Dealt with Sean on the day who was lovely and made the process as easy as possible. Unfortunately the car we went to pick up wasn’t exactly ready for collection as it did lack the promised minimum MOT, and the car wasn’t exactly prepped to the standard expected. However this was all resolved on the day with a fresh MOT and the shortcomings reflected in a drop of the asking price. Overall a great purchase, enjoying the new car and great customer service from Sean who listened and sorted everything I mentioned to him.
Date of experience: June 4, 2024
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