I knew what I wanted...
I knew what I wanted, and had some specific and unique criteria that I was looking for in my BMW. Ali was very prompt, professional, and searched far and wide to locate a vehicle that we were able to do a deal on.
3.7
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Hilton Car Supermarket has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great Dealership Experience...
Great Dealership Experience
Worst garage I have ever dealt with
Worst garage I have ever dealt with. The customer service is shocking, my car broke down within 3 weeks of having it and ended up being off the road for 6 weeks, they only gave me a courtesy car when I expressed I have disabled children and was having time off work and school because we had no transport. Would never purchase a car here again. AVOID.
Poor Aftersales
Service of viewing a car, dealing with Raqib in sales was faultless. The issue is all about the aftersales. When I test drove the vehicle it had a flat tyre which I was assured would be fixed if I purchased the car. I purchased the car and a day later the tyre sensor warning came on! The company kindly offered me £70 towards a new one and all I had to do is email the aftersales team with my invoice. I sent 3 emails over the span of two weeks and finally got a reply saying it will be paid back the next day and one week later with 2 more emails sent - NOTHING. No reply, no money back. They sold me a car knowing there was a fault, they convinced me they would reimburse me and have decided to ignore my emails. Not impressed at all
Company details
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Contact info
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Website
hiltoncarsupermarket.co.uk
All reviews
1,000 total • Write a review
Showing 871 - 880 of 996 reviews
CB
Great company awesome staffWhat a truly excellent experience.Zane…
What a truly excellent experience.Zane was fabulous- patient and courteous, giving me plenty of breathing space to make my mind up. Helpful and knowledgeable- I’d recommend this company in a heartbeat- oh and thank you - I love my 3008!!
Date of experience: July 6, 2024
Mh
From start to finish rubbish customer service
From start to finish I had to do all the contacting no calls returned. They do minimal repairs. Try selling a car with bad breaks and still advisories on MOT. VOSA contacted as MOT seems dodgy as faulty seat belt got through. They advise me to make a warranty claim for items that should be sorted at point of sale? They know the warranty department will refuse to do half the items as they will be deemed not covered by the warranty? So who feels this acceptable with rain last few days both rear lights full of water and been advisories on last few MOT'S? When you call the garage the answer machine tells you "they are busy helping important customers like you" what a joke such poor customer service for such a large garage. I wouldn't send my worst enemy here to buy a car.
Date of experience: July 6, 2024
MA
Very helpful and quick
Dealt with someone called ally answered any questions I had and was very helpful with it and got it done quick
Date of experience: July 6, 2024
HD
Staff was very helpful and patient
Staff was very helpful and patient. My guy Zain whom I have never met before delivered a great service. Thanks Zain!
Date of experience: July 5, 2024
Fo
Great staff made it so easy all sorted…
Great staff made it so easy all sorted in 2 hours and I was on the road
Date of experience: July 4, 2024
SH
Hilton Car Supermarket …
Ali was very helpful during the whole experience of buying a new vehicle from Hilton Car Supermarket. He went above and beyond, taking a call on his day off and arranging cosmetic repairs that I hadn’t even noticed. Good bunch of guys, who have some banging tunes when you go to their dealership.
Date of experience: July 4, 2024
SS
Ripped off on a part exchange deal!
Part exchanged my car in order to purchase a newer car. Was given a low part exchange valuation as car would be sold via auction as it had an oil leak (apparently) no sign of leak whilst in my possession. Now for sale at Hilton Supermarket £3,300 more than what I was given as a part exchange. Felt completely ripped off. Will never use them again!
Date of experience: July 3, 2024
VR
Love the Service
Love the Service! It was a Prompt Friendly and Professional Service!
Date of experience: July 2, 2024
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