I knew what I wanted...
I knew what I wanted, and had some specific and unique criteria that I was looking for in my BMW. Ali was very prompt, professional, and searched far and wide to locate a vehicle that we were able to do a deal on.
3.7
Great
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Hilton Car Supermarket has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Great Dealership Experience...
Great Dealership Experience
Worst garage I have ever dealt with
Worst garage I have ever dealt with. The customer service is shocking, my car broke down within 3 weeks of having it and ended up being off the road for 6 weeks, they only gave me a courtesy car when I expressed I have disabled children and was having time off work and school because we had no transport. Would never purchase a car here again. AVOID.
Poor Aftersales
Service of viewing a car, dealing with Raqib in sales was faultless. The issue is all about the aftersales. When I test drove the vehicle it had a flat tyre which I was assured would be fixed if I purchased the car. I purchased the car and a day later the tyre sensor warning came on! The company kindly offered me £70 towards a new one and all I had to do is email the aftersales team with my invoice. I sent 3 emails over the span of two weeks and finally got a reply saying it will be paid back the next day and one week later with 2 more emails sent - NOTHING. No reply, no money back. They sold me a car knowing there was a fault, they convinced me they would reimburse me and have decided to ignore my emails. Not impressed at all
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
hiltoncarsupermarket.co.uk
All reviews
1,000 total • Write a review
Showing 61 - 70 of 996 reviews
MJ
Great folks to work with
Great folks to work with! Top notch service with a down home feel!
Date of experience: July 1, 2025
KW
GREAT SERVICE
GREAT SERVICE, Good pricing. I would try to come back here for all of my cars purchase.
Date of experience: July 1, 2025
LP
We have purchased several vehicles from…
We have purchased several vehicles from this dealership and have never been disappointed. I highly recommend! them to a potential buyer.
Date of experience: June 30, 2025
HM
Zero accountability- buyers beware!
Sold us a car that couldn’t legally be driven — zero accountability. Paid in full for a used vehicle from Hilton Car Supermarket only to find out after purchase that they hadn’t provided the V5 logbook. They never told us this was missing before the sale — which meant we couldn’t tax or legally drive the car for over a month. We had to pay out of pocket for a replacement V5 and when we raised the issue, we were: - Ignored repeatedly - Promised a refund that never came - Told false information (e.g. that we could tax the car online without a V5 if we handed over more money to them — which the DVLA confirmed is untrue!) - Told to wait for calls and emails that never happened Despite visiting in person and chasing by email, we got nowhere. We’ve now had to escalate this to the Motor Ombudsman and report the case to Trading Standards. They sold a car not fit for use, misled us and wasted our time and money. Buyers — check everything twice before handing over your money. We wouldn’t trust them again!
Date of experience: June 30, 2025
RM
Great service without the gamesmanship…
Great service without the gamesmanship you see at other dealers.
Date of experience: June 30, 2025
EC
Did not waste our time like other…
Did not waste our time like other dealerships. Easiest car purchase of all time!
Date of experience: June 30, 2025
MA
I loved this car and after test drive I…
I loved this car and after test drive I knew it was mine. I can't really rate running cost yet as I haven't had it long enough to tell, but overall it's a really nice car, thank you!
Date of experience: June 30, 2025
GH
Fantastic beautiful car outside and…
Fantastic beautiful car outside and inside. Great performance extremely happy with the car not found any negatives so far since purchasing the vehicle.
Date of experience: June 30, 2025
TN
I have bought this car from Hilton
I have bought this car from Hilton, just because of its looks, interior design, unlimited features, driving comfort and top most the fuel economy. And the price in which it comes is mind blowing. This SUV is Just Mind blowing. Very Comfortable and Great off roader No need to worry about Any Damage or something like we need to take care Alot. The fuel average is great on Highway it can easily gives you 20+ average with family. Recommended!
Date of experience: June 29, 2025
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.