I knew what I wanted...
I knew what I wanted, and had some specific and unique criteria that I was looking for in my BMW. Ali was very prompt, professional, and searched far and wide to locate a vehicle that we were able to do a deal on.
3.7
Great
1,000 reviews
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Review summary
Hilton Car Supermarket has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great Dealership Experience...
Great Dealership Experience
Worst garage I have ever dealt with
Worst garage I have ever dealt with. The customer service is shocking, my car broke down within 3 weeks of having it and ended up being off the road for 6 weeks, they only gave me a courtesy car when I expressed I have disabled children and was having time off work and school because we had no transport. Would never purchase a car here again. AVOID.
Poor Aftersales
Service of viewing a car, dealing with Raqib in sales was faultless. The issue is all about the aftersales. When I test drove the vehicle it had a flat tyre which I was assured would be fixed if I purchased the car. I purchased the car and a day later the tyre sensor warning came on! The company kindly offered me £70 towards a new one and all I had to do is email the aftersales team with my invoice. I sent 3 emails over the span of two weeks and finally got a reply saying it will be paid back the next day and one week later with 2 more emails sent - NOTHING. No reply, no money back. They sold me a car knowing there was a fault, they convinced me they would reimburse me and have decided to ignore my emails. Not impressed at all
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Contact info
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Website
hiltoncarsupermarket.co.uk
All reviews
1,000 total • Write a review
Showing 51 - 60 of 996 reviews
JW
I had wanted to buy a car for a long…
I had wanted to buy a car for a long time, but I was always worried about not running into hidden problems. Here everything was transparent from the very beginning. Without unnecessary hurry. My top recommendation of Hilton car supermarket.
Date of experience: July 4, 2025
MS
I have been driving my car for a few…
I have been driving my car for a few months now and have never regretted my choice.
Date of experience: July 3, 2025
MA
Raqib was great but . . .
I initially thought Raqib was great. He was very persuasive, and seemed honest and reliable. I wrote a positive review at his suggestion. I first drove the car the second day after delivery. The door mirror mechanism did not function, leaving the mirrors impossible to adjust. The car is thus not roadworthy since the absence of functioning door mirrors breaches Construction and Use Regs. Despite reporting this straight away, as well as a non-functioning rear door mechanism, I have so far heard no apology or suggestion that Hilton intend to do anything. I am therefore likely to have to reject the car and reclaim my money. Very poor pre-delivery inspection and after sales service.
Date of experience: July 3, 2025
OH
It's great
It's great , service are also great, quick response by email and phone call
Date of experience: July 3, 2025
J
Jake
US
AVOID LIKE THE PLAGUE!
After initially stating car would be ready for Monday. dealership ignored all communication. Received a phone call Tuesday to say that car would be dropped off Wednesday morning. Wednesday morning comes around, receive a call at mid day from 3rd party driver stating car would be delivered at 4pm, called the dealership to see what’s going on and they confirmed it would be here by 4pm 5pm comes around and heard nothing, call both dealership and driver, both give completely different stories( not matching) but I get told car will be with me by 7pm. I call aftercare and speak with staff member that tells me it will 1000% be delivered back today and not to panic, I repeated to ask to the manager to be told he’s “ busy” “ with a customer” when I requested to take things further he was magically free, he apologised for everything but promised I’d have the car back today and he would make sure of it. I even queried the fact that it was getting on and late in the day and I was told it will deffo be back today. Received phone call at 7: 50 to say that all dealership staff had gone home and 3rd party company were unable to load my car to deliver. Garage is full of false promises to its customers, worst experience I’ve EVER had purchasing a car. Communication is the most shambolic I’ve ever known. I’d be asking for a full refund if it was possible but reading reviews too many people been waiting months for their money. Trading standards/ citizens advice involved. Police shortly too. Time line ; Purchased car 14/06 Back on forecourt with issue 16/06 Told to collect 23/06 ( not then ready) Told 2-5 Days and ready for Monday 30.06.25 Messed around by 4/5 different people and false promises of deliver made 02.07.25 Still without my car. Update- approx 20:30 my partner recieved a call from a private number, it was Venu, apologising for all that’s happened and assured me the car would be delivered Thursday by a different company. Continued to make false promises and told me to give him until midday, if I’d heard nothing, call him. At approx 12:15 I called and after 20 minutes of waiting I spoke to a colleague who informed me that they’re still waiting on confirmation from the company that they can bring the car, to call back in 2 hours. At the point now of driving there myself and demanding a full refund.
Date of experience: July 2, 2025
DV
Minimaliste mais fiable
Design épuré et solide – rien d'extravagant, mais ça fait le job sans surprise.
Date of experience: July 2, 2025
T
Tim
US
Very good service from Gugun Singh.
Very good service from Gugun Singh. Highly recommend asking for him if you ever come to Hilton Car Supermarket. He answered all my questions and was very patient throughout the whole process and helped me immensely for the purchase of my Mercedes Benz C Class. I cannot thank him enough for his effort. Special mention to Venu from Aftersales as well for all his great work and communication with my old car. I really appreciate the help from start to finish.
Date of experience: July 1, 2025
QK
Aaron was very helpful in helping us…
Aaron was very helpful in helping us through the car buying process. He was very pleasant to work with!
Date of experience: July 1, 2025
NV
I had the pleasure of buyinh a new car…
I had the pleasure of buyinh a new car fro Hilton car supermarket dealership last month. Not only the deal was fantastic, everyone at the dealership made the experience one of the best car buying i ever had.
Date of experience: July 1, 2025
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