I knew what I wanted...
I knew what I wanted, and had some specific and unique criteria that I was looking for in my BMW. Ali was very prompt, professional, and searched far and wide to locate a vehicle that we were able to do a deal on.
3.7
Great
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Hilton Car Supermarket has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Great Dealership Experience...
Great Dealership Experience
Worst garage I have ever dealt with
Worst garage I have ever dealt with. The customer service is shocking, my car broke down within 3 weeks of having it and ended up being off the road for 6 weeks, they only gave me a courtesy car when I expressed I have disabled children and was having time off work and school because we had no transport. Would never purchase a car here again. AVOID.
Poor Aftersales
Service of viewing a car, dealing with Raqib in sales was faultless. The issue is all about the aftersales. When I test drove the vehicle it had a flat tyre which I was assured would be fixed if I purchased the car. I purchased the car and a day later the tyre sensor warning came on! The company kindly offered me £70 towards a new one and all I had to do is email the aftersales team with my invoice. I sent 3 emails over the span of two weeks and finally got a reply saying it will be paid back the next day and one week later with 2 more emails sent - NOTHING. No reply, no money back. They sold me a car knowing there was a fault, they convinced me they would reimburse me and have decided to ignore my emails. Not impressed at all
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
hiltoncarsupermarket.co.uk
All reviews
1,000 total • Write a review
Showing 41 - 50 of 996 reviews
ED
I am really pleased with the vehicle…
I am really pleased with the vehicle and can thoroughly recommend Hilton car supermarket.
Date of experience: July 6, 2025
DF
What a wonderful used car-buying…
What a wonderful used car-buying experience. They were knowledgeable and appeared to genuinely care about their clients. On Friday morning, we had made plans to come and inspect the vehicle. He then asked if I wanted to drive away with the car on Friday (which I did) or just look at it and go from there. When I got there on Friday morning, the car looked brand new and was presented just the way I had imagined. I took the car that same day after we worked out the payment. No hassle and no issue in the customer service side of things.
Date of experience: July 5, 2025
ZR
Today I have collected my car
Today I have collected my car. The experience of buying this car has been so easy and stress free.
Date of experience: July 5, 2025
RE
The experience of buying a car from…
The experience of buying a car from Hilton car supermarket was hassle free and straightforward. Highly recommended!
Date of experience: July 5, 2025
HW
I recently purchased a used vehicle and…
I recently purchased a used vehicle and the process from start to finish was seamless. The manager took a lot of personal time to answer all of my queries regarding the vehicle and went out of his way to ensure that the vehicle was serviced and ready prior to my visit.
Date of experience: July 5, 2025
WM
Will Mac
US
Lack of after sales service
I intend to leave a negative review on this site each day until I get to speak to a manager in aftersales! You have my telephone number and now you have my wifes vehicle. White Jaguar e Pace. We collected from you on the 21/06/25. Fell into limp mode and then engine management light activated. Owned the car for 7 days up until this happened. ▪️Absolutely NO customer service from aftersales. ▪️No courtesy car or hire car whilst we wait for you to update us. ▪️No courtesy car available - then hire us one. ▪️No direct avenue to speak to anyone other than sales (surprise surprise) who refuse to put me through to after sales. ▪️Full 5 days now without a family car. ▪️You really believe we are going to go away and accept the same response from sales (press option 4 for aftersales)....I will set up camp on the roundabout and discourage customers from purchasing. It isn't acceptable to leave new customers without a vehicle as the goods purchased are faulty. Courtesy car/our car repaired and delivered back or a full refund...God I wished a read these reviews before purchasing. 10/07/25 Update with my response to their reply! We were eventually offered and accepted a courtesy car which we were told would be dropped off at our address by 1pm on the 8th July. You've guessed it, it didn't arrive! After spending further time on hold, waiting to speak to the aftersales team/manager we were assured that the car would be delivered later in the evening on the 8th. The car was dropped off in the early hours of the 9th July at 00:30hrs. Although not ideal we were were glad to have a form of transport once again. I mean 7 days without any vehicle when 3 weeks prior you've just spent nearly £14000 on a car. So onto our £14000 purchase - still no update about it or the repair! Not sure where it is in the world. Is it acceptable to wait 7 days when they have your new car, for any kind of update? I am told the car is on site but the onsite mechanic hasn't given an update. It really is pi*s poor!! A basic garage diagnostic check and then fix the repair. Oh hold fire, there is more...the courtesy car my wife has been driving since the yday morning - just checked on the Gov UK website and the MOT expired in March 2025! So they delivered to us a 2013 peugeot, not safe to be on the road, certainly not safe to be offered to new customers as a courtesy car - thud putting my family and other road users at risk. Rogue traders.....potential customers - be warned. I will update this im sure in a few days!!
Date of experience: July 4, 2025
CP
I wholeheartedly recommend Hilton car…
I wholeheartedly recommend Hilton car supermarket when purchasing your next vehicle.
Date of experience: July 4, 2025
AC
Excellent service from start to finish
Excellent service from start to finish
Date of experience: July 4, 2025
IS
Very good experience by Ansab
Very good experience by Ansab
Date of experience: July 4, 2025
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.