Hilton Car Supermarket has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I knew what I wanted, and had some specific and unique criteria that I was looking for in my BMW. Ali was very prompt, professional, and searched far and wide to locate a vehicle that we were able to do a deal on.
Great Dealership Experience
Worst garage I have ever dealt with. The customer service is shocking, my car broke down within 3 weeks of having it and ended up being off the road for 6 weeks, they only gave me a courtesy car when I expressed I have disabled children and was having time off work and school because we had no transport. Would never purchase a car here again. AVOID.
Service of viewing a car, dealing with Raqib in sales was faultless. The issue is all about the aftersales. When I test drove the vehicle it had a flat tyre which I was assured would be fixed if I purchased the car. I purchased the car and a day later the tyre sensor warning came on! The company kindly offered me £70 towards a new one and all I had to do is email the aftersales team with my invoice. I sent 3 emails over the span of two weeks and finally got a reply saying it will be paid back the next day and one week later with 2 more emails sent - NOTHING. No reply, no money back. They sold me a car knowing there was a fault, they convinced me they would reimburse me and have decided to ignore my emails. Not impressed at all
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** Update ** Have now had my car inspected by Peugeot and among the several unreported faults they found they also discovered evidence of extensive repair work on the rear hatch door. They allege that the damage is bad enough to warrant a CAT-S rating but this was not reported at the time of sale !! Really watch out for this very dodgy business Also, when I told them I was having the car inspected by Peugeot they responded and said they would not cover any repairs for the faults at time of sale!! What a bunch of C$#ts *********** Just the worst experience Went in to purchase one of two cars I had seen online that morning to be told my first choice was already under offer so took my 2nd choice for test drive, was only allowed to drive their set route and was unable to take the car over 40mph. (Most of my driving is motorway) Agreed to take the car, completed the sale that morning and drove home. Went back out to the car a short while later, started it and after a couple of minutes idling in the drive it started vibrating badly and the engine light came on and it was then undriveable. Rang the after sales line to organize to have it taken back to the showroom and agreed an early morning time the following day which they then never showed up for, after several calls they eventually found a tray driver to come pick it up. I then went back to the showroom shortly after it left to sort the issue out. Discovered the car that was my first choice was back in stock because "the finance fell through" but in fact it failed it's MOT for poor tyres. Asked to take it for a test drive but when I walked around it there were two different tyre makes on the front and a third on the rear two. Front offside was almost bald as were both of the rears I managed to get them to take back my original (undriveable) first purchase in exchange for selling me the second car (both around £12400) and I would pay the small sticker price difference if they replaced all 4 tyres This took several days and I collected the replacement late on the 24th. Again drove home. parked up then went back to the car about 30 mins later to run an errand and it really struggled to start, then while driving I noticed it was idling poorly and the revs were surging around 1000 rpm making it very hard to park. Drove back a couple of days later, as again, was not getting any help from the after sales phone line They agreed to come and collect the car while I'm away and "fix" the issues. This date has now come and gone so I am now taking it to a service agent to have it repaired correctly and will then have to chase them to pay the bill. Which they clearly are very bad at doing looking at these reviews
After nearly 3 months, i have still not received my deposit refund, although i have contacted them numerous times. I booked a test drive and when i finished the test drive, the car details advertised were incorrect, it was Diesel 1.5 not petrol 2.0 as stated. terrible marketing and bad customer service. the response to this will be they are looking into it, but they don't. do not trust this coampny with your money.
I needed to upgrade, but I was hesitant to buy a car because I don't know much about them. Fortunately, I found this dealership through a friend of a friend, who helped me every step of the way. Thank you!
Unquestionably a first-rate location for first-rate service! The facility is immaculate, with a very cosy waiting area, and the staff is very helpful, friendly, and makes you feel like family. They are unquestionably first class, and I will most certainly use them again!
Zain was very kind and helpful. was really understanding with us and took the time to ensure that everything went without a hitch. Make sure to look for Zain if you visit this dealership!
Jay was helpful in helping me find my first car. He was friendly, approachable, and extremely Helpful. I strongly recommend him to anyone visiting this dealership.
We bought a car just over a week ago. We had a 5 minute drive. It was ok but agreed that the car would need a deep clean, 4 new tyres, brake pads and discs. Well brakes and pads done. Tyres looked different, but they weren’t new, looked second hand. Even though the car hand been quickly rinsed with water, and then hoovered at our request, when we got home, it was filthy, we have been quoted between £85.00 and £100.00 to get it valeted. Next issue was we were told that service was due in September, but they would do the service and add to the log book, nothing done. As we were driving home and the windscreen was dirty, we tried to use the washers, no washer fluid. We have a one month warranty, but now find out that we could have paid extra to extend this, which we would have done, if given the option. In the past eight days we have emailed them three times, no response whatsoever apart from an automated message stating they will make contact in 48 hours. We have decided to return the car.
This dealership gave me an amazing experience! Hassan was patient, honest, nice, and fantastic. It was a pleasant and easy process, which surprised me positively! Everybody was professional and friendly. Definitely recommended!
Excellent job by all, knowledgeable, courteous, very customer focus, I was very pleased.
Great service. Very friendly and welcoming environment. Very clean and comfortable waiting area.
