Hilton Car Supermarket has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I knew what I wanted, and had some specific and unique criteria that I was looking for in my BMW. Ali was very prompt, professional, and searched far and wide to locate a vehicle that we were able to do a deal on.
Great Dealership Experience
Worst garage I have ever dealt with. The customer service is shocking, my car broke down within 3 weeks of having it and ended up being off the road for 6 weeks, they only gave me a courtesy car when I expressed I have disabled children and was having time off work and school because we had no transport. Would never purchase a car here again. AVOID.
Service of viewing a car, dealing with Raqib in sales was faultless. The issue is all about the aftersales. When I test drove the vehicle it had a flat tyre which I was assured would be fixed if I purchased the car. I purchased the car and a day later the tyre sensor warning came on! The company kindly offered me £70 towards a new one and all I had to do is email the aftersales team with my invoice. I sent 3 emails over the span of two weeks and finally got a reply saying it will be paid back the next day and one week later with 2 more emails sent - NOTHING. No reply, no money back. They sold me a car knowing there was a fault, they convinced me they would reimburse me and have decided to ignore my emails. Not impressed at all
No description available yet.
Website
hiltoncarsupermarket.co.uk1,000 total • Write a review
I had a very pleasant experience from expressing an interest in a vehicle, all the way through to purchase. The customer service was great and I will definitely be recommending Hilton Car Supermarket.
Very helpful , polite and effient, always smiling, will recommend sales person would look for is Alex Whitchurch
I found their cars to be above average in condition and quality, and they have an extremely wide range to choose from, including many luxury cars. I am glad we visited them.
I just wanted to take the opportunity to thank Amir for the friendliest and most professional service your dealership extended to me. The sales person was very professional, didn't feel pressured.
The entire experience from shopping to buying the car was just great. The sales person Zain was knowledgeable, courteous and very helpful.
During my visit to the Hilton Car Supermarket Sean was not aggressive or pushy under any circumstances, during the process. The financing was very fast with no surprises, that we would normally get while trying to get financed as customers. We found the desired car to fit my budget and personality. Mr. Sean is highly recommended for any high end car sales in my opinion.
Bought a Fiat 500 1.2 Lounge Hatchback from Hilton car supermarket. I was very pleased with their customer service. They were able to get me a better rate on financing than my own bank where i keep several accounts. They explained every step very clearly and answered all my questions. Thank you!!
I purchased my wife a Land Rover Discovery Sport 2.0 TD4 as a Wedding gift from Hilton car Supermarket. I was impressed by the excellent service we received from start to finish. Thank you Alex. I am satisfied from the overall experience I received at Hilton Car Supermarket..
Gugun was very good from Start to finish. Finance took a while, but he kept us in the loop at all times. He gave us some extra fuel as well. Make sure you ask for him if you want to purchase a car as he will take good care of you. Thanks Gugun and Ray (finance manager) for all your help.
