I knew what I wanted...
I knew what I wanted, and had some specific and unique criteria that I was looking for in my BMW. Ali was very prompt, professional, and searched far and wide to locate a vehicle that we were able to do a deal on.
3.7
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Hilton Car Supermarket has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great Dealership Experience...
Great Dealership Experience
Worst garage I have ever dealt with
Worst garage I have ever dealt with. The customer service is shocking, my car broke down within 3 weeks of having it and ended up being off the road for 6 weeks, they only gave me a courtesy car when I expressed I have disabled children and was having time off work and school because we had no transport. Would never purchase a car here again. AVOID.
Poor Aftersales
Service of viewing a car, dealing with Raqib in sales was faultless. The issue is all about the aftersales. When I test drove the vehicle it had a flat tyre which I was assured would be fixed if I purchased the car. I purchased the car and a day later the tyre sensor warning came on! The company kindly offered me £70 towards a new one and all I had to do is email the aftersales team with my invoice. I sent 3 emails over the span of two weeks and finally got a reply saying it will be paid back the next day and one week later with 2 more emails sent - NOTHING. No reply, no money back. They sold me a car knowing there was a fault, they convinced me they would reimburse me and have decided to ignore my emails. Not impressed at all
Company details
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Contact info
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Website
hiltoncarsupermarket.co.uk
All reviews
1,000 total • Write a review
Showing 191 - 200 of 996 reviews
ES
The staff were super friendly and…
The staff were super friendly and really knew their stuff. The selection of cars was impressive, and I found exactly what I was looking for. What a wonderful experience!
Date of experience: May 27, 2025
DM
Last week
Last week, my sister bought her first car from this Dealer. The team was great, the car was immaculate, and they made sure my sister got a good deal.
Date of experience: May 27, 2025
DJ
I highly recommend Hilton car…
I highly recommend Hilton car Supermarket for their excellent service, knowledgeable staff, and overall positive car-buying experience. They've earned my trust, and I'm confident they'll impress anyone seeking a top-notch dealership.
Date of experience: May 27, 2025
AA
Great service
Great service. Very friendly and welcoming environment. Very clean and comfortable waiting area.
Date of experience: May 26, 2025
HO
Prompt
Prompt, professional, and personable service. But most of all, trust-worthy.
Date of experience: May 26, 2025
DK
Huge thanks to Jay who made sure I had…
Huge thanks to Jay who made sure I had all the details about the car and my loan as he guided me through the car-buying process.
Date of experience: May 26, 2025
AP
Working with Alex was a pleasure
Working with Alex was a pleasure! He helped out and got me into exactly what I wanted!
Date of experience: May 26, 2025
CC
Abu and Hisham are the best
Abu and Hisham are the best! They make the process of purchasing a car very simple. They treat you as if you were a member of their family. I will definitely recommend them to everyone I know!
Date of experience: May 26, 2025
BW
Unquestionably one of the bestes car I…
Unquestionably one of the bestes car I have ever had, fuel-efficient and has amazing performance. comfortable driving, a great look, and perfect pricing
Date of experience: May 26, 2025
CH
Ok I’ll have another go because for the…
Ok I’ll have another go because for the life of me I cannot get through to Hilton car sales….I am determined to get satisfaction I purchased my Jaguar e pace 13 months ago which had a steering column adjustment lever missing I took delivery with a promise that the part was on order and I could get it fitted by a garage nearer to me with 2hrs labour @£50 hr. I live in Lancashire so I cannot just return to the Hilton garage too easily I would like them to honour their agreement and put this matter right…..it’s a shame as everything else was fine. Christopher Houghland 07966252824
Date of experience: May 25, 2025
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