I knew what I wanted...
I knew what I wanted, and had some specific and unique criteria that I was looking for in my BMW. Ali was very prompt, professional, and searched far and wide to locate a vehicle that we were able to do a deal on.
3.7
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Hilton Car Supermarket has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great Dealership Experience...
Great Dealership Experience
Worst garage I have ever dealt with
Worst garage I have ever dealt with. The customer service is shocking, my car broke down within 3 weeks of having it and ended up being off the road for 6 weeks, they only gave me a courtesy car when I expressed I have disabled children and was having time off work and school because we had no transport. Would never purchase a car here again. AVOID.
Poor Aftersales
Service of viewing a car, dealing with Raqib in sales was faultless. The issue is all about the aftersales. When I test drove the vehicle it had a flat tyre which I was assured would be fixed if I purchased the car. I purchased the car and a day later the tyre sensor warning came on! The company kindly offered me £70 towards a new one and all I had to do is email the aftersales team with my invoice. I sent 3 emails over the span of two weeks and finally got a reply saying it will be paid back the next day and one week later with 2 more emails sent - NOTHING. No reply, no money back. They sold me a car knowing there was a fault, they convinced me they would reimburse me and have decided to ignore my emails. Not impressed at all
Company details
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Contact info
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Website
hiltoncarsupermarket.co.uk
All reviews
1,000 total • Write a review
Showing 201 - 210 of 996 reviews
JA
I bought a Hyundai From Hilton and got…
I bought a Hyundai From Hilton and got delivery in a week. The riding experience is just freaking fantastic and ride quality is awesome as well. The look is good, it will give you the feel of an SUV car, the best in the segment.
Date of experience: May 25, 2025
JF
The shortest time I've ever spent…
The shortest time I've ever spent looking for a car and receiving it quickly demonstrates their level of service proficiency.
Date of experience: May 25, 2025
KC
I have been going to Hilton car…
I have been going to Hilton car Supermarket for more than a couple of years. I have always been happy with their quality service in buying a car and their service department.
Date of experience: May 25, 2025
AG
I was able to select the correct…
I was able to select the correct Peugeot 2008 type and shade because the advertisement provided accurate information about the vehicle. The sales process was straightforward and easy to understand. The car arrived on time, and I'm quite happy with it. Because of your fantastic services, I have already recommended Hilton Car Supermarket to several of my friends who are buying cars from you. There was no wait time and great customer service.
Date of experience: May 25, 2025
CD
On December 16
On December 16, I purchased a vehicle. There were no problems with the car as I booked it online. The car was exactly what was promised and arrived on schedule. The customer service was outstanding.
Date of experience: May 25, 2025
JK
The SUV I purchased has very good…
The SUV I purchased has very good specifications, stylish look, good leg room, Fantastic features with affordable price!
Date of experience: May 25, 2025
BC
I'm thrilled to have a new car once…
I'm thrilled to have a new car once more. They provided detailed explanations. The car wasn't very clean when I picked it up, but they made sure to give it a thorough cleaning before I left. Quick and easy experience.
Date of experience: May 25, 2025
HI
Alex provided exceptional client…
Alex provided exceptional client support. incredibly genuine and prompt in answering all of my enquiries. I got the car before my Son's birthday, as requested. I'm impressed all around.
Date of experience: May 25, 2025
AB
It's a pleasure working with Hilton Car…
It's a pleasure working with Hilton Car Supermarket, and its staff is highly qualified. Hisham and Zain went above and beyond to ensure that I received my car on time and with the least amount of hassle.
Date of experience: May 25, 2025
RS
Working with Shahzaib and the team has…
Working with Shahzaib and the team has been enjoyable ever since they answered my phone and took care of a number of my concerns. It was my first time buying a car, and the entire process was very simple, quick, and expert. I heartily recommend it.
Date of experience: May 24, 2025
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