I knew what I wanted...
I knew what I wanted, and had some specific and unique criteria that I was looking for in my BMW. Ali was very prompt, professional, and searched far and wide to locate a vehicle that we were able to do a deal on.
3.7
Great
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Hilton Car Supermarket has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Great Dealership Experience...
Great Dealership Experience
Worst garage I have ever dealt with
Worst garage I have ever dealt with. The customer service is shocking, my car broke down within 3 weeks of having it and ended up being off the road for 6 weeks, they only gave me a courtesy car when I expressed I have disabled children and was having time off work and school because we had no transport. Would never purchase a car here again. AVOID.
Poor Aftersales
Service of viewing a car, dealing with Raqib in sales was faultless. The issue is all about the aftersales. When I test drove the vehicle it had a flat tyre which I was assured would be fixed if I purchased the car. I purchased the car and a day later the tyre sensor warning came on! The company kindly offered me £70 towards a new one and all I had to do is email the aftersales team with my invoice. I sent 3 emails over the span of two weeks and finally got a reply saying it will be paid back the next day and one week later with 2 more emails sent - NOTHING. No reply, no money back. They sold me a car knowing there was a fault, they convinced me they would reimburse me and have decided to ignore my emails. Not impressed at all
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
hiltoncarsupermarket.co.uk
All reviews
1,000 total • Write a review
Showing 91 - 100 of 996 reviews
QH
The service department is always prompt…
The service department is always prompt and efficient.
Date of experience: June 25, 2025
PV
I really enjoy you guys for being…
I really enjoy you guys for being professional. Thank you so very much!
Date of experience: June 25, 2025
SH
I like this dealer because of my own…
I like this dealer because of my own service experience
Date of experience: June 25, 2025
DH
I recently bought a car from Hilton car…
I recently bought a car from Hilton car supermarket and it was an extremely positive experience...
Date of experience: June 25, 2025
CR
They listened to what I needed and gave…
They listened to what I needed and gave me good advice and were never pushy at any point. I’d recommend them 100% and will be using them again in the future.
Date of experience: June 25, 2025
JH
The guys were all very professional and…
The guys were all very professional and pleasant to deal with.
Date of experience: June 24, 2025
H
Hugo
US
WARNING AVOID AVOID!!! Cars with hidden Faults, No aftersales, No Support, Hidden Admin Fees, Forced return through Finance Company, Once the car is driven away its your problem.
I purchased a Land Rover Discovery 5 from Hilton Car supermarket Milton Keynes on 14th Feb. Turned out to be one of my biggest regrets. It is astonishing how such a large company can get so many things wrong. • Poor sales process • No aftersales • Email responses within 4-10 days • 84 Phone Calls • Only way to talk to member of aftersales is by calling sales team & forcing them to put them on the phone • Phone system that cuts you off after 20 minutes of being placed on hold • Advertising Cars with hidden faults • Fines issued after return of vehicle due to ownership not being transferred • Hidden admin fees • Was in possession of the vehicle for 8 weeks & only able to drive it for 3 weeks • No offer of a courtesy car or compensation given whilst car off the road • Forced to file a formal complaint with finance company to force a roll back on the transaction Once I purchased the car I had it for just over a week then the problems began. On 21st Feb the engine light came on. I immediately called Hilton, I got an immediate response & they told me to take it to the local garage to put it on the diagnostic & they will pay for the costs. It was an issue with the ad blue, the fault was resolved. I thought great they will deal with any issues quickly & promptly, I didn’t realise how wrong I could be. I drove the vehicle for 2 more weeks until 4th Mar where the real problems began. The car went into limp mode. I tried contacting Hilton for 3 days with no answer. So, at my own cost called the previous company who had diagnosed the issue to see if the car was broken & unable to be driven. They fortunately were able to come out being local & said to not drive the car until further inspection. At this point the further issues that had arisen with the vehicle. • Adblue system error • Not a clean start from the push button as if the starter motor was struggling • The car starting then the rev counter bouncing & car ultimately dying • Car going into limp mode with error message 'restricted performance' I called Hilton on 7th Mar to inform them of the new issues. Over that week I called Hilton over 20 times & had no response to my emails regarding the issue & how to resolve them. The vehicle was finally transported to the local garage on the 17th Mar who by the 21st had diagnosed numerous issues with the vehicle. Hilton had at this point taken 10 days to respond to my initial emails on the 4th to 7th Mar after I informed them the car had been taken for inspection. • It required 4 litres of oil, ¾ of the oil missing from the engine • Heavy oil leak from the timing chain gasket seal • Timing chain tension being too loose causing the inlet valves to open at the wrong time • Turbo not spooling to required pressure • The underside coated in Waxoyl to cover up corrosion The garage recommended that due to all of the issues, the lack of oil in the engine, the Ingenium engine being plagued with these issues, the only real fix is to replace the engine & turbo with new items. They also provided photos of the underside of the vehicle & stated the oil leak had clearly been going on for some time! I emailed Hilton on 21st Mar stating that due to all of the issues above that the best course of action would be to have the vehicle recovered & returned providing a full refund. It then took from the 21st to 30th Mar to get a response including 3 emails & 19 phone calls. 31st Mar I informed Hilton they needed to collect the vehicle or I would get it recovered to them & they would be liable for costs. They finally collected it from the garage on the 4th Apr which I was not informed had happened despite talking to numerous employees at Hilton office on 7th & 8th Apr, they seemed to think that the car had not been collected & informed me that it was due to be picked up on those days but couldn't confirm due to lack of drivers. The whole company seems disorganised chaos where they don’t even know or keep track of inventory they possess. I was yet again waiting another 6 days until the 10th Apr & 8 phone calls to receive an update on the rolling back of the transaction. I finally had to force a roll back on the transaction by raising a formal compliant with the finance company on the 10th Apr as they said they have not received any communications from Hilton in regards to rolling back the transaction. All this time accruing more interest on the finance taken out. The deposit & additional charges incurred during ownership were finally returned on 11th Apr. However, this was not to be my final dealing with Hilton Car supermarket. On 22nd May I received a fine for £135 in regards to the vehicle which I had not had in my possession for over 5 weeks at this point meaning they had not transferred ownership. The fine being for a SORN vehicle being kept on the road. The Vehicle E7FJS is back up for sale with no mention of corrective work what else are they hiding on other cars!
Date of experience: June 24, 2025
ED
One star is generous
One star is generous — this company should not be allowed to trade. If the finance company and Hilton had communicated properly, we wouldn’t have wasted a completely unnecessary two-hour journey to collect the car, only to then sit in the dealership for SIX hours while they tried to fix an issue that should never have happened. But it gets worse. Within two days, warning lights appeared. We took the car to two separate garages — both ran diagnostics and strongly advised us to return the car immediately. Hilton’s response? They insisted we drive the car back to them (another two-hour trip) so they could attempt to fix it — within 30 days! We refused and politely asked to end the agreement and arrange a refund. What followed was weeks of constant chasing. I had to call the dealership three to four times a day, just to get basic answers about how we’d get our deposit back and how the finance would be cleared so we could buy a new car. We received zero emails unless we rang repeatedly and demanded updates — mortifying customer service. On Wednesday, they casually mentioned we’d receive a refund once our V5 form was returned — the first time this had ever been mentioned! We sent the form immediately and waited. Friday came — I chased again. We were told the refund would happen by the end of the day. It didn’t. Monday — yet again, I’m on the phone, completely losing patience. Once more, they promised the refund by the end of the day. I asked for email confirmation for peace of mind — nothing was sent. We finally received our refund… £251 short. Absolutely fuming. We can only assume they’ve deducted this for some reason, but frankly, I am done fighting for answers. This company is a complete disaster from start to finish. DO NOT BUY A CAR FROM HERE. If you value your time, money, or sanity — stay well away. Hilton Car Supermarket is an absolute joke. UPDATE 26/06/25: the V5C was sent 1st class within 15 minutes of finding out we wouldn’t get a full refund without it. I was then told, if I removed this review they’d look into my full refund. Apparently there aren’t enough staff to open mail. Subsequently I had to find out on here that they can’t find my V5C & without proof of postage (post office receipt isn’t enough apparently) we won’t be getting our full refund. More proof that this company can’t seem to communicate with simple emails or phone calls. We have had no choice but to escalate this situation further with the AA. Out of principle. However I suspect we’ll never see our £150.
Date of experience: June 23, 2025
CP
Good sales experience, will update if aftercare needed.
William provided excellent service, thank you! On a very busy Saturday, he was very accommodating.
Date of experience: June 23, 2025
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.