I knew what I wanted...
I knew what I wanted, and had some specific and unique criteria that I was looking for in my BMW. Ali was very prompt, professional, and searched far and wide to locate a vehicle that we were able to do a deal on.
3.7
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Hilton Car Supermarket has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great Dealership Experience...
Great Dealership Experience
Worst garage I have ever dealt with
Worst garage I have ever dealt with. The customer service is shocking, my car broke down within 3 weeks of having it and ended up being off the road for 6 weeks, they only gave me a courtesy car when I expressed I have disabled children and was having time off work and school because we had no transport. Would never purchase a car here again. AVOID.
Poor Aftersales
Service of viewing a car, dealing with Raqib in sales was faultless. The issue is all about the aftersales. When I test drove the vehicle it had a flat tyre which I was assured would be fixed if I purchased the car. I purchased the car and a day later the tyre sensor warning came on! The company kindly offered me £70 towards a new one and all I had to do is email the aftersales team with my invoice. I sent 3 emails over the span of two weeks and finally got a reply saying it will be paid back the next day and one week later with 2 more emails sent - NOTHING. No reply, no money back. They sold me a car knowing there was a fault, they convinced me they would reimburse me and have decided to ignore my emails. Not impressed at all
Company details
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Contact info
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Website
hiltoncarsupermarket.co.uk
All reviews
1,000 total • Write a review
Showing 81 - 90 of 996 reviews
JT
Discovery Sport
Had a disappointing experience from this dealership after a largely positive buying experience. Shortly after taking delivery I found a crack in the passenger rear light and dog hair in the boot. I did message Yusuf regarding the light but did not receive a response. They scammed me regarding my part exchange as I was told it had 2 separate oil leaks. They waived a phone at me showing fault codes but did not let me take a closer look to see if these fault codes were from my vehicle. They had originally offered me £4200 for my part exchange which was reasonable for a trade in value, but due to these oil leaks they could only offer £2000 and told me it was unsafe to drive, but that I could drive it home if I wanted to. I decided to accept the low offer for my part exchange but turns out they are now selling it on their website for over £7k. ***Update 3/7 I was told the vehicle was serviced before purchasing. I rang them up but they cannot send me any proof. Only service information I have been given is from Feb 2024 which corresponds to what is showing in the trip computer. Had the vehicle for 2 weeks and now have to pay to get it serviced, still no response from them via email regarding the cracked light***
Date of experience: June 27, 2025
AB
Hilton car supermarket doesn't leave…
Hilton car supermarket doesn't leave you with anything to worry about, or think about -- they take care of everything, from start to finish. I would definitely use them again, if the opportunity arises.
Date of experience: June 27, 2025
KT
They were kind and courteous
They were kind and courteous. They help me with the ins and outs of paperwork and were patient with me.
Date of experience: June 27, 2025
CC
STAY AWAY OF THIS GARAGE !!!
Bought a honda on 3th of may and brakedown on 29th of may. Engeneering report shows metal swarf/filings in the engine oil that coudn't occur in my ownership as i had it for 3 weeks and a total of 500 miles. Aftersales department won't answer to your phone calls after you bought the car. been trying to get in touch with them for weeks trough the phone and waiting for hours in hope someone going to respond. If you wanna buy a car from them you get like 20 phone calls a day but after that you are lucky if someones pick up the phone after numeros times of trying and they tell you the manager gonna get in touch with you wich never gonna happen. i took the car to a garage for an engineer report, i email them the report and gave them the oportunity to sort the things out but seems after 1 week they not interesed to respond. I WOULD NOT RECOMMEND TO BUY A CAR FROM THIS GARAGE, ONCE YOU OUT OF THE DOOR THEY WON'T ANSWER TO YOUR CALLS OR EMAILS.
Date of experience: June 26, 2025
FM
Con artists! Do not use this company!
Do not use this company! Will gladly take your money and sell you a car but there is absolutely NO aftercare! Our car has already broken down after 6 months and despite having platinum warranty we are not able to speak with anyone. I am now left without a car and have three young children. These people are con artists save your money!
Date of experience: June 25, 2025
VH
Very good servicw from gugun i am very…
Very good servicw from gugun i am very satisfied with his service such a nice man
Date of experience: June 25, 2025
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