Hilton Car Supermarket
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One star is generous
One star is generous — this company should not be allowed to trade. If the finance company and Hilton had communicated properly, we wouldn’t have wasted a completely unnecessary two-hour journey to collect the car, only to then sit in the dealership for SIX hours while they tried to fix an issue that should never have happened. But it gets worse. Within two days, warning lights appeared. We took the car to two separate garages — both ran diagnostics and strongly advised us to return the car immediately. Hilton’s response? They insisted we drive the car back to them (another two-hour trip) so they could attempt to fix it — within 30 days! We refused and politely asked to end the agreement and arrange a refund. What followed was weeks of constant chasing. I had to call the dealership three to four times a day, just to get basic answers about how we’d get our deposit back and how the finance would be cleared so we could buy a new car. We received zero emails unless we rang repeatedly and demanded updates — mortifying customer service. On Wednesday, they casually mentioned we’d receive a refund once our V5 form was returned — the first time this had ever been mentioned! We sent the form immediately and waited. Friday came — I chased again. We were told the refund would happen by the end of the day. It didn’t. Monday — yet again, I’m on the phone, completely losing patience. Once more, they promised the refund by the end of the day. I asked for email confirmation for peace of mind — nothing was sent. We finally received our refund… £251 short. Absolutely fuming. We can only assume they’ve deducted this for some reason, but frankly, I am done fighting for answers. This company is a complete disaster from start to finish. DO NOT BUY A CAR FROM HERE. If you value your time, money, or sanity — stay well away. Hilton Car Supermarket is an absolute joke. UPDATE 26/06/25: the V5C was sent 1st class within 15 minutes of finding out we wouldn’t get a full refund without it. I was then told, if I removed this review they’d look into my full refund. Apparently there aren’t enough staff to open mail. Subsequently I had to find out on here that they can’t find my V5C & without proof of postage (post office receipt isn’t enough apparently) we won’t be getting our full refund. More proof that this company can’t seem to communicate with simple emails or phone calls. We have had no choice but to escalate this situation further with the AA. Out of principle. However I suspect we’ll never see our £150.