Heymondo Travel Insurance

Great company!!

Flight was canceled and I had to make alternate arrangements to get to a connecting flight. Got all the data for a relatively small claim of less than $500. The company outsourced to a company called ACI which has been continuously asking for more info and when called about it didn’t seem to care. They want a letter from the airline as to why they canceled. This has been inordinately complex I’m glad it wasn’t for something more serious. I’m writing to Rough Guides that recommend this company. Hope others use someone else.

A smooth, easy process to get it done

Mai più... Ho acquistato l'assicurazione più costosa di tutte con tanto di polizza cancellazione viaggio per copertura da 3000€. Due giorni prima della partenza il paese che volevo visitare ha avuto uno sciopero generale durato 1 mese, non avevano più benzina ne beni di prima necessità essendo un isola. Ho annullato tutte le prenotazioni, grazie a dio ho recuperato tutto tranne il volo. Ho chiesto supporto per avere il rimborso solo della spesa del volo (tolte le tasse aeroportuali che mi erano già state rimborsate dalla compagnia). Mi rispondono via mail dopo diversi giorni senza che potessi chiamare nessun numero dicendo che non avrebbero risarcito nulla. Non essendo HeyMondo l'azienda che eroga l'assicurazione credo che sia più ERGO che non funziona... In ogni caso si riconferma che le assicurazioni fanno di tutto per non pagarti.

Tras años viajando puedo decir que este seguro es el peor que podeis contratar! Si se te muere un familiar como es mi caso, ellos no te cubren el billete de avion ni nada, pero la peor parte es que por mucho que te pagues el billete de avion tu mismo y vayas a tu casa un par de dias para ir al entierro y luego vuelvas para seguir con tu viaje ellos AUTOMATICAMENTE TE CANCELAN EL SEGURO!y te dejan de cubrir aunque este pagado por otro mes les da igual y te dicen que vuelvas a contratar otro si quieres estar cubierto De verdad será más barato que otros pero con chapka o iati no he tenido problemas nunca te cubren casi todo te responden rápido y no son unos estafadores comoe sta empresa Los trabajadores que tienen para la atención al cliente son nulos al menos la que me toca a mi todo el tiempo que es Alessia ella simplemente repite en bucle lo mismo y no da solución alguna

Una assicurazione molto utile per chi viaggia ,app molto facile da usare ,il servizio clienti molto disponibile la consiglio

Buena atención al cliente. Tuve un problema en la contratación de una póliza y se pusieron rápidamente en contacto conmigo para solucionarlo.

Giancarlo me ha informado con todo detalle. Muy profesional y atento y sobre todo, paciente. Gracias por tu ayuda.

I purchased a policy and asked a question about it and to this date I have not received a reply.

Sign up was easy.....no experience with a claim.

All the glamorous reviews come from the experience of onboarding. Yes signing up is quick. But that is not what an insurance company is about. It is about handling claims. I had one in the past. Not a big issue. But still it took more than three months for an at least partial reimbursement. The issue is not that much of Heymondo. But the insurance companies which are behind. Every claim goes first through Heymondo which they then pass on. If that insurance company does not react, delays cases or cannot be bothered that much, Heymondo is practically helpless. Other than that, Heymondo let delete any below average reviews from trustpilot webpage in the past. Unless the reviewer sends all medical paperwork supporting its claim to trustpilot. Relevant reviewers got contacted by trustpilot. Heymondo knows very well that the vast majority of reviewers will not go through the hassle and will not send their very personal medical docs to some review website either. And as such those reviews were deleted and what stayed were shiny five star ones.

La velocità nella risposta, la gentilezza, e la pazienza dimostrata dagli interlocutori, in questo caso la signora Alessia che ringrazio di nuovo.

Buonasera ho avuto un imprevisto e mi sono dovuta recare qui. Avevo molta paura essendo all estero, invece sono stati molto professionali veloci e gentili, nonostante non sapevo la lingua. Metto 4 stelle solo xke Un po meno veloci a farmi uscire.. comunque lo consiglio

He contrado un seguro para el mes de agosto y me confundi en la fecha de vuelta, puse un dia menos, contacte por chat con la ayuda y me lo han podido cambiar sin ningun problema. Fenomenal asistencia por parte de Ivano que me atendio estupendamente

Easy to use app. Easy to understand the options and what each one covers.

Veloce, chiaro, intuitivo, economico. Servizio clienti veloce e preciso. Super consigliato!

Ho preso la prima assicurazione di viaggio con loro a giugno 2023 per andare a New York e sono sempre stati molto gentili. Visto che il mio codice fiscale ha un problema il servizio clienti è sempre stato molto efficiente e rapito a sistemare per ben 2 volte il codice fiscale (anche quest'anno per l'Albania). Veramente professionali e ottimo servizio oltretutto anche economico! Ben fatto

La atención 24/7 con respecto servicio al cliente está excelente. Espero que (si se llega a requerir) en mi próxima estadía en el extranjero al usar el seguro sea así de eficaz. ¡Muchas gracias!

Excelente atención al cliente con todas mis dudas. Muchas gracias Stephane

I made the mistake of using Heymondo insurance on a recent backpacking trip. Here is my experience making two claims with them: Claim 1: Travelling across Sri Lanka I took multiple bus journeys in one day, where my backpack would be placed in the hold with other bags piled on top. Unbeknownst to me, the weight of these bags on mine caused the screen on my Nintendo 3DS to crack. This was discovered later in the evening when I got to my hostel and unpacked. I had extra 'Gadget' cover and tried to claim for the damage. Heymondo stated that they would not pay out, as every time you take a journey with a carrier, when you disembark you should check through the entire contents of your luggage before allowing the driver to leave, and get a damage report from them if anything is found. I don't know if Heymondo employees have ever taken a bus/coach/train in their life, but drivers don't wait around for people to check the entire contents of their bag before continuing on their journey. They have a schedule to keep. There is no office to go to when you get off at a bus stop, and unpacking your bag on the roadside when you are surrounded by taxi touts vying for your business is a good way to get your belongings stolen. Not to mention the driver will just drive off once you disembark anyway. So in order to make a claim, Heymondo want me to produce a document that is impossible to attain, unless I were to somehow restrain the driver from leaving, while I simultaneously check my bag for damage. Taking a driver hostage would, of course, be criminal. So Heymondo is asking their clients to engage in criminal activity, in order to acquire the documents needed to make a claim. Claim 2: I booked flights from Japan to Manchester via Sri Lanka. The Japan to Sri Lanka flight was delayed, which would cause me to miss my connecting flight from Sri Lanka to Manchester. I was able to get a full refund for the delayed flight, but the connecting flight wouldn't issue a refund as they were a different airline. I tried to look for other flights from Japan to Sri Lanka so I could still catch the same connecting flight, but it would have meant leaving much earlier and I had commitments in Japan. In the end I had to book a different return flight a few days later, so I tried to claim for the missed connection. The response from Heymondo stated "After assessing all the information regarding your case, our Supervision Department has identified that there is no applicable coverage in this situation." For the record, my insurance policy states on the 'included coverages' for travel disruption that you can claim for 'Travel delay due to transport' and 'Missed connecting flight'. I wrote again to ask them why they stated I have no coverage when my policy says I do, and got no reply. And wrote again and got no reply. And wrote again and got no reply. And now it's been three months without a word from them. Conclusion: If you want to pay money to an insurance company that won't pay out unless you break the law, and will then claim you have no coverage when your policy clearly states that you do, and then ghosts you when you complain, then Heymondo is the company for you! But if you want insurance that actually pays out based on your coverage, and doesn't request documents that are impossible to obtain without engaging in illegal activity, then I suggest you shop elsewhere. x Update: In Heymondo's reply below they claimed: “One of our agents has already reached out to you to provide all the necessary details and clarifications”. This is a lie. No one has reached out to me. “our claims department processes cases supported by proper and appropriate documentation”. So they admit that they expect you to break the law to obtain documents that are impossible to acquire any other way. And they just didn't bother to mention the flight delay at all, despite my policy clearly stating that I'm covered. Buyer Beware. x Update 2: First they claimed that they had been in touch, but now when I call them out on it they state that "We’ve also tried to reach out to you again, but unfortunately haven’t been able to connect." I reached out to them! They have my email address. What more do they need? Pathetic response from a company that wants to appear in public to be resolving issues, while actually doing nothing.