Heymondo Travel Insurance

Easy to understand, easy to set up, and easy to pay for insurance when away from your home country. I have only just set up our policy, so my experience of Heymondo is so far very limited.

It is easy to buy Insurance with Heymondo.com however, I had to contact Customer service to include two countries in my trip.

Haven't made a claim (and hopefully won't need to), so my review is based on the policy purchase process. On the website as you're working your way through the purchase, the information on screen isn't very clear and leaves you with questions, e.g. are the cover limits per person? How do you increase electrical cover to 100% of the baggage? Is it 50% by default or do you have to add that too? Etc. However customer service are very helpful and quick to respond and they clarified everything for us, allowing us to continue to buy the policy. If the information on the site had been better in the first place though, we could have completed the purchase much faster and not have to send in a query.

speed, and no issues along the way. pretty smooth

Excellent and prompt customer service! I had entered some information wrong, and they allowed for the changes.

Quick and easy

I just check for the best insurance and i discovered Heymondo. I am a travel agency so i will use this insurance for all my clients. Thanks

Very fast and reliable

Very easy to use

Chiesto risarcimento via PEC per ritardo aereo di 17 ore come da indicazioni 40 giorni fa, ma nulla ,non mi hanno fatto sapere nulla se non rispondendo alle mie mail di sollecito e scusandosi per il ritardo ,dicono che mi faranno sapere entro la prossima settimana (dovevano essere 30/40giorni e sono diventati 50!!! ) ... chissà... Aspettiamo.. Famiglia di 3 persone .

Very easy to get quotes and the payment method works great!

The procedure on the website is fast, clear, transparent.

Sono 50 giorni che ho inviato via PEC la documentazione che serve per un risarcimento per ritardo aereo e ancora non ho ricevuto notizie. Mi chiedo cosa sarebbe successo se avessi avuto bisogno di un intervento sanitario...

Quick and easy to book.

Very easy to use.

It was easy to compare the options available for my trip and just as easy to download and install the app which gives me access to my policy and assistance on my trip if required. Thank you

Very easy insurance application process. The price for our trip was highly competitive against a few other brokers, while level of underwriting is guaranteed by large insurance companies. I hope I will not have to use the policy for claims, but the steps of purchasing were as flawless as I would wish.

Sent an email yesterday 18th of October asking for travel insurance advice... Got a reply that evening and was all sorted by the following day... Fantastic Customer Service... The person who replied was called Vanessa... Exceptional service...

Easy process to book a travel insurance

Dishonest, cheap and unreliable travel insurance. Heymondo customer service is kind and responsive until a refund claim is submitted, then their fraudulent insurance provider pays a simbolic amount, far from fulfilling the coverage agreed by contract, and both become totally unresponsive. I subscribed witha friend a travel insurance policy with Heymondo for a trip to Indonesia and Thailand. One day our boat to Bali from Lombok-Gili T was cancelled last minute due to bad weather. We had a flight Bali-Bangkok to catch and our last flight Bangkok-Vienna. We contacted Heymondo and they said we had "Travel delay due to transport 1.500 €" and "Missed connecting flight 1.000 €". There was no way to reach Bali, but we had a flight Lombok-Bangkok which was also the cheapest solution to avoid missing the subsequent flight. This resulted in 874€ expenses, 432€ each. Here the problems began: I had to contact multiple times Heymondo and Iris Global, the insurance service supplier, before they finally processed my claim after more than 60 days (against the set 20-30 days). They paid 100€, provided no explanation why and answered no further requests of clarification. I submitted an official reclamation via the consumer association OCU for fraudeolent contract breach.