Heymondo Travel Insurance
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Deceitful travel insurance
Dishonest, cheap and unreliable travel insurance. Heymondo customer service is kind and responsive until a refund claim is submitted, then their fraudulent insurance provider pays a simbolic amount, far from fulfilling the coverage agreed by contract, and both become totally unresponsive. I subscribed witha friend a travel insurance policy with Heymondo for a trip to Indonesia and Thailand. One day our boat to Bali from Lombok-Gili T was cancelled last minute due to bad weather. We had a flight Bali-Bangkok to catch and our last flight Bangkok-Vienna. We contacted Heymondo and they said we had "Travel delay due to transport 1.500 €" and "Missed connecting flight 1.000 €". There was no way to reach Bali, but we had a flight Lombok-Bangkok which was also the cheapest solution to avoid missing the subsequent flight. This resulted in 874€ expenses, 432€ each. Here the problems began: I had to contact multiple times Heymondo and Iris Global, the insurance service supplier, before they finally processed my claim after more than 60 days (against the set 20-30 days). They paid 100€, provided no explanation why and answered no further requests of clarification. I submitted an official reclamation via the consumer association OCU for fraudeolent contract breach.