Heart Internet Reviews

Always ready to help!!

Very knowledgeable and was able to resolve my query and give me clear advice and reassurance of what to do next

Andy was brilliant from start to finish and was very patient.

Adrian Izdrescu helped me set up my first subdomian and took me through the steps, even directing the dns for me. Great service

I had a domain authentication issue for a email marketing company which I could not resolve. Having put in a Support Ticket the issue was resolved by Heart Internet very quickly. Greatly appreciated the speed of response and fixing the issue.

The response time which is most essential was great on this occasion and has really improved. Very informative assistance which was also very good. Thank you Adrian I.

Like a lot of people I have had good and bad with Heart as a long term customer. I know they have had a lot of changes. We had a dire experience over May bank holiday with no available support which caused us major issues. However I have to be fair and I have had some good customer service this past week when having issues matching SSL certs renewals with domain renewals so that we are not paying for certificates on expired or expiring sites. 5 star for the customer service adviser, Andrei, but the organisation of the site makes it difficult to tally everything up ourselves.

Always so very helpful. I am very thankful!

Initially had a problem due to the recent migration issue and subsequently a problem with sending emails from my iPhone - both were dealt with quickly and professionally by advisors, Alex and Andrei.

I needed help recently when I had to change my hosting package and company name. After a little confusion of what I actually required (probably of my own making) the team responded quickly, and addressed the issues and transfer smoothly. Attending to my requirements, and advising what was needed perfectly. Clear, concise and executed without issue. Thanks to all the team that were involved.

Very quick, helpful, pro-active and polite response on the email after I'd managed to lock myself out of my account. Thank you.

First class. Fast, resolved my issue. Polite and helpful. :)

Panic stations! however Andrei was very helpful and our problem was sorted quickly.

Heart does responds to questions via their Ticket system and I have always found them very helpful. Better than having to log in to a company's ChapGPT so called Helpline where there is no understanding of the problem and it is impossible to communicate with a human being.

When it works, it works well and the support is generally good. Not cheap though. Specific moans: the online status often fails to mention known problems, e.g. very recent issues with certificates. Logging in uses captcha. I must have tried at least fifty times this morning to get past it. Very very angry. Tried the audio version which was worse, usanians mumbling incomprehensibly. FFS get rid of it and use 2fa or something.

Response was very quick.

Having gone through a nightmare over the last few weeks with the ‘super’ upgrade. I thought things had at last been sorted out. No such luck. It was found that I did not need the power of the new upgrade, so it was decided to move my site to a shared group. For the last few days our website displayed is one over a month old. I now no longer have an SSL, so some people trying to access the site are getting the message that it may be a problem site and finally I cannot update the site as I cannot access it, so I have a backlog of changes. I have not had a reply to my messages from Heart Internet for over 24 hours. Aghhhhhh!!

Three months ago, Heart began carrying out some 'essential' maintenance; this took a number of our websites offline, and we were constantly reassured that it would be resolved shortly. The fact that I'm writing this three months later probably makes clear where this is going, but for anyone considering transferring to Heart: the sites and servers are still a mess, and they are yet to provide the 'support' service which was also taken offline at the same time. Trying to reach them for live support still results in a "Live Chat Temporarily Unavailable – We're Still Here to Help. As we focus on assisting customers with essential migrations, our live chat service is temporarily unavailable. If you need assistance, please raise a support ticket via your Customer Area, and our team will respond as soon as possible. We appreciate your patience and understanding during this time." Three months isn't temporary, nor is it acceptable. We are working to migrate everything away that we can, which is a nightmare as they had been reliable for over a decade.

Excellent customer support. Problem resolved quickly and without fuss. Thank you

The very speedy and help that I needed. I been using heart for many years can highly recommend . Best wishes Eva Decorators West London ltd