Heart Internet Reviews

Jason was extremely patient, helpful and very responsive with his replies to my questions about transferring hosting for a customer. If I could give Jason 6 stars I would do it! Thanks Jason, you're a lifesaver!

You may have noted a lot of unhappy reviews here in the wake of recent migrations (? April maybe?) but hopefully the problems have been sorted now. At any rate, the customer service adviser dealing with a ticket I raised has shown a lot of patience and tenacity in helping a non-techie such as myself to overcome a series of issues, and a number of my mistakes. 5 star.

My cousin has worked with Heart Internet for many years and recommended them - I agree they have done a great job - Jason Alexandra & particularly Andrew who looked after the set up details were all extremely helpful getting our site transfer and set up in place - Many thanks

Andrew solved my problem quickly and efficiently. His friendly and helpful exchange of messages was very much appreciated. Thank you.

Almost left previously due to poor customer service but kept my account open and though I'd give them another try as my old company botched a migration and I needed to get things sorted quickly. I'm pleasantly surprised at the level of support and they are enthusiastic for their new start after the change of ownership last year so let's see how it goes. So far so good :)

Andrew went above and beyond to help me with the website issues I was having with my website. Also advised how I could fix my email issues I was having.

Late afternoon I submitted a support ticket for help with the log in details for my cPanel hoting account - which I had not accessed for many months. Heart's customer service agent (Andrei) responded the following morning and provided the required details before 11am. I'm more than happy with the support provided on this occasion, and on other occasions in the past where I have had need to ask for support from the team.

Excellent support. Very prompt reply to questions in a call back from a real person! All queries answered with very clear explanations.

Prompt and effective technical support today (resolving a website certificate issue) which is especially helpful for us as a volunteer organisation.

Good service - they dealt with my request to cancel web hosting and migrate an email account efficiently and effectively.

Super easy to deal with, fast support

Had various issues over the years as my technical knowledge is OK but not A1. Each time I've reached out to technical support there replies have been quick and have always managed to solve the issue without fuss. Would highly recommend if your thinking of becoming a reseller

I am now just retired but have used Heart Internet for many years to host my clients web applications. The service has always been exemplary and competitive. When problems have arisen they have responded quickly and often helped me out beyond the call of duty. I can highly recommend there hosting services.

I recently ran into an issue while trying to transfer a domain, the whole matter was resolved by Adrian quickly and efficiently. Highly recommended for anyone looking for a reliable hosting provider!

I’ve had some mixed responses with Heart Internet, if not urgent then it can takes a week or so to even get an acknowledgment, but if you have a major issue then they do respond reasonably quickly. Their spam filters are hopeless, despite reporting that it doesn’t work. My reason for my review is because of an excellent technician Andrew Welsby, such a refreshing change, he went over and beyond trying to fix a couple of issues I was having and if only all technicians reacted like him, then the techno world would be a far better less frustrating place! Thank-you Andrew

I run a small PHPBB forum which was exeperiencing down time due to DoS attacks. Jason from the support team at Heart was able to identify the problem and suggest an effective solution to protect my site from this sort of attack, even though it went beyond the remit of the HEART hosting services. He was able to walk me through the steps I needed to take to protect my site form this sort of vulnerability

I have been with Heart Internet for around 7 years and always find them very helpful and extremely reliable. I previously had 3 websites with them and have now merged them to one website which is very cost effective. I'm not very tech savvy so when I have an issue I raise a ticket and one of the tech support team help out. They are always very prompt and helpful and generally my issues are resolved within a day. Even when the fault is my own the are patient and guide me through it. Recently had to access something which had changed and a new team member called Jason was especially helpful in sorting out my issues. So, thank you to Jason and Heart for making it very easy.

I had an issue with my website loading slowly, and images not appearing very fast. I've been with Heart Internet for many years now, so decided to hop onto their Internal Support Ticket system and ask for help. Jason Clark responded very quickly to my concern, and he easily sorted my problem within minutes. Did a speed check on Google and shared the Page Speed Insights with me. An absolute Legend! He was polite, friendly and had a great sense of humour. We all need customer service like this. Many thanks Jason ;)

We had a guy called Jason dealing with our issues, he pointed us in the right direction and we managed to get things sorted quickly :-)

Absolute bag of rubbish. I have been left in the lurch for well over a month and have been unable to see or access my emails as they have done some sort of migration on their system without informing me - I did not receive any notification or heads up. There is no telephone or chat support and only way is to create a help ticket. The response back from them takes days to be received with little or no technical support/information to resolve the problem they have created for me. My situation should be a simple easy fix but they are of no help and I am loosing business.