Jim

Jim

Member since Invalid Date
1
Review
1.0
1 out of 5 stars
Average rating

Reviews by Jim

HE

Heart Internet

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1 out of 5 stars

Used to be a great company, lost its way

Used to be a great company, as seen by all the awards they have listed on their site. But all those awards are at least 10 years old. The customer interface is possibly older than that, very dated to say the least - but it does work, at least. I say work, the hosting I had wouldn’t allow you to make your site secure, and the interface for managing your server, or shared server, was terrible. I had to move my sites elsewhere so I could get them padlocked up for visitors! The main reason for the single star is the lack of timely support. It shouldn’t take a day or more to get an answer to a fairly simple query. They do have a live chat feature, but it’s only available during weekdays and only office hours. The internet is a 24-7 medium and their product is internet! Used to be so much better.