Staff are very friendly and helpful
Staff are very friendly and helpful. Nothing is too much trouble for them and all your questions are answered.

9 months ago
The manager and staff are always very helpful and very friendly and polite
9 months ago
Jess in the Amesbury branch is brilliant she knows her stuff, 4 holiday booked for 2025 and 2026
9 months ago
Was in Hays Doxford Park branch a couple of days ago checking car park prices for my holidays next month and asked LEAH if EasyJet flights were on sale for Zurich in August next year as I had had been... See more
9 months ago
Everything was smooth and quick, Carol was very helpful giving me several options.
Staff are very friendly and helpful. Nothing is too much trouble for them and all your questions are answered.
Cath has been absolutely amazing! I wouldn’t book a holiday with anyone else!! You get that personal service and fantastic customer service every time!
Always helpful, very knowledgeable.
Plain sailing to book a cruse, Sophie made things very easy to follow, very professional.
Personable and knowledgeable staff. All able to progress holiday to cover. First name terms. Very good experience.
Sian had patience and time with us She tried all options and we got the holiday we wanted excellent service
Friendly helpful staff and made the booking process easy
We were served by Julie who sorted every element of out needs and contacted Jet2 to ensure they understood our requirements to and from resort. Service could not have been better.
Thanks again for Stella for booking our holiday to Turkey 🇹🇷 Stella gose out her way to help and advise us on the best hotel 🏨 best suitable for us and so looking forward to our holiday 😀 😊 😋 again thank you all the ladies go out there way to help 😀
Very helpful and professional service provided
Nothing was to much bother , even got our hotel booked for night before flight , everything was done very efficiently
Easy to speak to your Travel Reps & the Assistance we were given in booking Holiday was great.
Hayley was great , we went over lots of Options and finally found a hotel that suited us for a nice week away! Would recommend :)
Easy and straightforward
I recently booked a holiday through Hays travel in Falkirk. The agent, Margaret, was incredibly helpful and knowledgeable. Margaret planned and coordinated our holiday with ease and made the whole process a pleasant experience. Excellent communication skills and attention to detail. I will definitely be using this service again rather than the stress of booking online myself.
Expert help always. All questions answered
Really great service from Michelle. As people not confident about going abroad she was caring and helped us immensely
Sarah was amazing.. I’ve booked exactly what I wanted.. can not fault my experience at all.. definitely 5 stars all the way. Well done
Staff are always helpful and spend a lot of time looking for the right holiday for us
Kes in the Exeter store was very patient with us and spent time reviewing the hotels in Rhodes until we found the one that best suited us! Thankyou
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Hays Travel is the UK's largest independent travel agent, providing a wide range of holiday options tailored to meet diverse customer needs. The company operates nearly 500 high street branches, along with offering services through personal travel consultants and an online platform. Hays Travel specializes in various travel experiences, including family-friendly beach holidays, solo adventures, and bespoke cruise packages, ensuring that each trip is customized to the preferences of its clients. Targeting travelers seeking convenience and personalized service, Hays Travel offers flexible payment options such as no deposit plans and monthly direct debit payments. Their commitment to providing value and choice makes them a suitable option for holidaymakers planning trips for 2026 and 2027. With a focus on creating unforgettable travel experiences, Hays Travel caters to a broad audience looking for comprehensive travel solutions.
Hays Travel receives overwhelmingly positive feedback from customers, with many praising the helpfulness and friendliness of the staff. Reviewers consistently highlight the excellent service provided by agents like Jess, Laura, and Mariam, who go above and beyond to find the best holiday options and deals. The booking process is described as smooth and efficient, with many customers appreciating the personalized attention they receive. However, a few reviews mention issues with hotel quality, indicating that some customers encountered poor hotel experiences during their travels. Despite these isolated complaints, the overall sentiment remains highly favorable, showcasing Hays Travel as a reliable choice for holiday planning.
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