Hays Travel Reviews

We received excellent service from Ben as always. He was very helpful and committed in securing our holiday. He has a cheerful and friendly personality.

I booked a holiday last Oct for July 2025 with Mia- Mai. From the 1st talk to even when we got back she was on hand for support. Her customer service is beyond great. We trusted her completely with everything so much so that 10 days on returning I returned to book another holiday with her.

I was treated by a courteous, friendly & efficient employee, namely Nadia, who carried out my wishes promptly.

Always very helpful when we come into shop.

The friendliness of Libby and her team draws people in. We book all our holidays with the Teesside park branch, we absolutely love them.

Lily, who works at Hays Travel in Ilkeston, was invaluable and couldn't do enough for us.

Les forwarded all relevant information and arranged follow up phone call. Agent was courteous and professional

Always enjoy booking with Hays Travel, we feel at ease with them get a good price and listened to us every time

Always a top service when booking with Marie, very helpful

Alisha, Apprentice travel consultant, was absolutely fantastic in understanding what I was looking for and searching for viable options to meet my requirements. She identified options that I hadn’t considered and found a holiday to satisfy my requirements.

Scott has been brilliant, he has gone above and beyond, always on the end of a phone if needed.

Very helpful

Knowledgeable, efficient staff make booking a holiday straightforward

Johann amazing and even booked me up on her day off (yes we are friends)

Quick easy and very well looked after by a lovely young lady called Lauren.

We wanted a holiday to Italy but unsure about when and where to go.

Excellent company who go the extra mile to make sure the customer has what they’ve requested. Would definitely recommend the team .Thank you

Jane in the Kingswood office was excellent the only small criticism is that she was supposed to email visa details ,still waiting. Have to upgrade to 5 star Jane did send email my phone playing up and thanks to the rest of the girl's in Kingswood office forcing to sort my phone went beyond and above thanks everyone 😀

Third time I've booked with Hilary for our holiday . She is brilliant . And so helpful