Pleasant assistant
Pleasant assistant. Competent 👍

9 months ago
The manager and staff are always very helpful and very friendly and polite
9 months ago
Jess in the Amesbury branch is brilliant she knows her stuff, 4 holiday booked for 2025 and 2026
9 months ago
Was in Hays Doxford Park branch a couple of days ago checking car park prices for my holidays next month and asked LEAH if EasyJet flights were on sale for Zurich in August next year as I had had been... See more
9 months ago
Everything was smooth and quick, Carol was very helpful giving me several options.
Pleasant assistant. Competent 👍
Very helpful safe jack and Kate
We were not sure where we were going and which day this year . We were helped to find a good solution without feeling rushed.
Lauren is very friendly and welcoming. She searched lots of options before visiting the shop and also when we saw her face to face to make sure we got the right flights for our holiday. We ended up flying for Teesside which is alway a bonus flying local. Lauren provides support booking and agreed to look out when we can book seats on the flight. She keeps in touch and this is the third time I’ve booked through Lauren, she takes the stress out of booking on line yourself. Great service. Thanks again for looking after us.
Hays were extremely helpful in finding us a resort with our requested accommodation needs and handling the whole process for us.
All good, when promised to call back they did and booking made.
The service I received was outstanding nothing was to much trouble the information I received and knolage Anna gave me was incredibly informative as I didn't really know where I was going to go
We always book through Hays Travel Scarborough .When you enter the store , you are always greeted with a friendly smile .The staff are very knowledgeable ,helpful and professional. Great team work from all the staff .Most Recently we had the pleasure of Saph booking our holiday and she was very efficient, and made our booking so easy . 10 out 10 Highly recommend HTS 👌.
Chloe was really helpful and knowledgeable. She provided clear information and found a great holiday for us.
Excellent service by Martin temporarily at Workington but normally at Carlisle
Very helpful,stress free,lovely staff
Kevin was very helpful, he went through all of the different options with us. He was great at liaising between us and the tour company, and got us a good deal which we were very pleased with
Best customer service from all the staff at Hays Travel, big thanks to Hayley for sorting out our holiday
Another holiday booked through Hayes travel with Teresa she is a credit to the team at their Eltham office she is always professional efficient and always very polite she always makes booking a trip smooth she has been very helpful in the past and continues to do so through the transaction
Jacqueline Bourke in Queens Street Cardiff was magnificent throughout. Absolutely amazing.
The staff are very welcoming and helpful. Helen worked hard to find us a cruise for Septmber. We are very pleased with the service we have received and will use Hays travel again.
I called into hays travel earlier this year wanting to book a short break for my sister and myself, I spoke to anabella, who was amazing at giving me some ideas, because I wanted to go away nxt year annabella, said she would call me in July when the flights 4 nxt year came out, she was true to her word and located a fab hotel in Cork,Ireland it looks amazing ,aniway I have booked and will be going to Cork next may along with my sister, so thanx so much annabella ur a star
Great service, knowledgeable thorough staff, would definitely book here again.
Excellent prompt service from both Millie and Abi. Booking and getting what I needed in such a quick time excellent
Knowledgeable staff looking at options for an enjoyable holiday.
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Hays Travel is the UK's largest independent travel agent, providing a wide range of holiday options tailored to meet diverse customer needs. The company operates nearly 500 high street branches, along with offering services through personal travel consultants and an online platform. Hays Travel specializes in various travel experiences, including family-friendly beach holidays, solo adventures, and bespoke cruise packages, ensuring that each trip is customized to the preferences of its clients. Targeting travelers seeking convenience and personalized service, Hays Travel offers flexible payment options such as no deposit plans and monthly direct debit payments. Their commitment to providing value and choice makes them a suitable option for holidaymakers planning trips for 2026 and 2027. With a focus on creating unforgettable travel experiences, Hays Travel caters to a broad audience looking for comprehensive travel solutions.
Hays Travel receives overwhelmingly positive feedback from customers, with many praising the helpfulness and friendliness of the staff. Reviewers consistently highlight the excellent service provided by agents like Jess, Laura, and Mariam, who go above and beyond to find the best holiday options and deals. The booking process is described as smooth and efficient, with many customers appreciating the personalized attention they receive. However, a few reviews mention issues with hotel quality, indicating that some customers encountered poor hotel experiences during their travels. Despite these isolated complaints, the overall sentiment remains highly favorable, showcasing Hays Travel as a reliable choice for holiday planning.
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