great service
great service. Really understood what we wanted. Made real effort to fulfil our needs. Fully explained holiday including some great local advice. Great job all round Thanks

9 months ago
The manager and staff are always very helpful and very friendly and polite
9 months ago
Jess in the Amesbury branch is brilliant she knows her stuff, 4 holiday booked for 2025 and 2026
9 months ago
Was in Hays Doxford Park branch a couple of days ago checking car park prices for my holidays next month and asked LEAH if EasyJet flights were on sale for Zurich in August next year as I had had been... See more
9 months ago
Everything was smooth and quick, Carol was very helpful giving me several options.
great service. Really understood what we wanted. Made real effort to fulfil our needs. Fully explained holiday including some great local advice. Great job all round Thanks
Lovely Jamie leigh, very helpful and pleasant. Sorted our holiday out that we had chosen. Very methodical. Answered all questions and nothing bothered her.
GREAT SERVICE
Lucy was very helpful and knowledgeable friendly and polite
Nicola was fab, friendly and efficient! I had already found a holiday I wanted and she got on to it straight away, contacting the tour operator to secure the booking ( because there was a glitch on their booking system) Nicola went through holiday details with me and checked that I was happy with them. Couldn’t ask for more really!…….just looking forward to my holiday now!
Sally was very helpful and knowledgeable and made our experience booking easy and pleasurable.
As I have said before the girls in this shop are more than excellent at their jobs.They listen to what you want in a hotel etc.
We ask for Layla if possible to help with our holidays, but all the staff are very helpful and friendly. We had a couple of loud people in at the same time as us and feel the shop would benefit from some sort of partitions or alcoves.
The lady who looked after me was absolutely brilliant, my holiday was fantastic and it was all down to her advice and service. Thanks. Alan Mooney.
The rep was helpful and friendly.
Victoria could not have been nicer or more helpful. Knowledgeable, efficient and quite simply lovely making the whole thing really pleasant and not worrisome! Without a doubt I will use Hays in the future when booking trips thanks to this experience.
Given every help she could to find a suitable holiday for us
Very helpful knowledgeable staff.
Perfect! Excellent organisation at the booking stage, the holiday went smoothly from start to finish. Thank you Rachael
Clare , was charming , informative and was happy to answer all our questions.
Excellent, friendly, helpful, patient, efficient service given by Caroline
Zoe was so helpful and lovely to talk to
So informative and friendly. Had to stay late as couldn't get through to Norwegian cruise office to book our cruise.
We went to Hays travel to ask about a cruise for next summer, Chantel was really helpful explaining it all to us as we've never been on a cruise before, advised us with alot of things that we didnt already know, very happy with the service we received & looking forward to our cruise next summer
We went in not fully knowing where we would like to celebrate our 10th wedding anniversary, but left knowing we have booked a fantastic hotel and local area. Thanks to Amy who was very patient with us and found us this holiday. We will definitely be back to book our next adventure with Hays
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Hays Travel is the UK's largest independent travel agent, providing a wide range of holiday options tailored to meet diverse customer needs. The company operates nearly 500 high street branches, along with offering services through personal travel consultants and an online platform. Hays Travel specializes in various travel experiences, including family-friendly beach holidays, solo adventures, and bespoke cruise packages, ensuring that each trip is customized to the preferences of its clients. Targeting travelers seeking convenience and personalized service, Hays Travel offers flexible payment options such as no deposit plans and monthly direct debit payments. Their commitment to providing value and choice makes them a suitable option for holidaymakers planning trips for 2026 and 2027. With a focus on creating unforgettable travel experiences, Hays Travel caters to a broad audience looking for comprehensive travel solutions.
Hays Travel receives overwhelmingly positive feedback from customers, with many praising the helpfulness and friendliness of the staff. Reviewers consistently highlight the excellent service provided by agents like Jess, Laura, and Mariam, who go above and beyond to find the best holiday options and deals. The booking process is described as smooth and efficient, with many customers appreciating the personalized attention they receive. However, a few reviews mention issues with hotel quality, indicating that some customers encountered poor hotel experiences during their travels. Despite these isolated complaints, the overall sentiment remains highly favorable, showcasing Hays Travel as a reliable choice for holiday planning.
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