Jayne gave us amazing service and help
Jayne gave us amazing service and help, as we had so many restrictions, wants and she came through with so many options. We always recommend

9 months ago
The manager and staff are always very helpful and very friendly and polite
9 months ago
Jess in the Amesbury branch is brilliant she knows her stuff, 4 holiday booked for 2025 and 2026
9 months ago
Was in Hays Doxford Park branch a couple of days ago checking car park prices for my holidays next month and asked LEAH if EasyJet flights were on sale for Zurich in August next year as I had had been... See more
9 months ago
Everything was smooth and quick, Carol was very helpful giving me several options.
Jayne gave us amazing service and help, as we had so many restrictions, wants and she came through with so many options. We always recommend
Absolutely brilliant! We asked Esme to book us a multi stop holiday within specific dates and budget and she delivered on all fronts. She found us great hotels, all flights were at great times utilising our stay in each place and transfers to/from hotel/airport were seemless. Such attention to detail, very conscientious, and overall a lovely lady to deal with. We will definitely be asking for her help in the future. Would definitely recommend! Thanks Esme!
Lorraine was 1st class once again went above and beyond
Very helpful and friendly
Excellent service
Hillary is just great she always sorts us out for our holidays.Nothing is to much trouble, and she always answers all our questions, this takes the stress out of booking it for us. can't fault her.
Jane and Mel listened to our holiday needs and were very patient. Hopefully they have found us the perfect holiday at a great price.
Clare was very welcoming and very helpful and explained every stage of our booking to us. Her personal experience of holidaying in Zante was very useful.
Quick,efficient and pleasurable experience all round
Always informative and friendly service, will search for more information and options.
Present and friendly service
Advisor had patience, was very polite, very helpful.
Laura and Megan was very helpful , Laura was so nice and very patient with me and answered my questions the Caribbean..
Mel was very efficient in finding the best deal available. We have used Hays Oswestry on several occasions and the service is 1st class. Thank you to all the staff
Excellent guidance from both Helen and Joanne. We told them our plans and where we wanted to go and they had plenty of information about the various hotels. We are a family group of 8 adults and 2 children under 5 .
Very helpful and friendly staff
Second time booking with Ryan and again got a better deal than I could find anywhere It’s nice to have the personal touch when booking a holiday and Ryan has nailed it when it comes to excellent customer service
Gareth Carson was so helpful and nothing was too much for him to help
Always pleasant smiling and helpful, nothing too much trouble for all the staff
very helpful
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Hays Travel is the UK's largest independent travel agent, providing a wide range of holiday options tailored to meet diverse customer needs. The company operates nearly 500 high street branches, along with offering services through personal travel consultants and an online platform. Hays Travel specializes in various travel experiences, including family-friendly beach holidays, solo adventures, and bespoke cruise packages, ensuring that each trip is customized to the preferences of its clients. Targeting travelers seeking convenience and personalized service, Hays Travel offers flexible payment options such as no deposit plans and monthly direct debit payments. Their commitment to providing value and choice makes them a suitable option for holidaymakers planning trips for 2026 and 2027. With a focus on creating unforgettable travel experiences, Hays Travel caters to a broad audience looking for comprehensive travel solutions.
Hays Travel receives overwhelmingly positive feedback from customers, with many praising the helpfulness and friendliness of the staff. Reviewers consistently highlight the excellent service provided by agents like Jess, Laura, and Mariam, who go above and beyond to find the best holiday options and deals. The booking process is described as smooth and efficient, with many customers appreciating the personalized attention they receive. However, a few reviews mention issues with hotel quality, indicating that some customers encountered poor hotel experiences during their travels. Despite these isolated complaints, the overall sentiment remains highly favorable, showcasing Hays Travel as a reliable choice for holiday planning.
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