Great information flow
Comfortable, welcoming office. Friendly, helpful staff. Frequent updates on progress were given. Helpful webpage & app. Lots of useful follow-up. Thank you.

9 months ago
The manager and staff are always very helpful and very friendly and polite
9 months ago
Jess in the Amesbury branch is brilliant she knows her stuff, 4 holiday booked for 2025 and 2026
9 months ago
Was in Hays Doxford Park branch a couple of days ago checking car park prices for my holidays next month and asked LEAH if EasyJet flights were on sale for Zurich in August next year as I had had been... See more
9 months ago
Everything was smooth and quick, Carol was very helpful giving me several options.
Comfortable, welcoming office. Friendly, helpful staff. Frequent updates on progress were given. Helpful webpage & app. Lots of useful follow-up. Thank you.
I always go to hayes whenever I can, because I have always been very satisfied with their help. Even more so when I they are able to print my boarding passes for me.
Rhiann our adviser was fantastic - she was very friendly and very efficient too - she took time and care to make sure we got the holiday we wanted at a good price.
Very helpful to get best holiday
Excellent service from Amy.
Excellent service
Took a real interest in what we wanted and acted accordingly. Sorted lots of details we would not have thought off booking online. Really good experience
Within minutes of explaining destination dates special requirements Cathy from Hayes travel Belfast had the perfect holiday I was looking for.
Good service
Very nice staff and really helpful and sorted me out with my holiday
Friendliness, above and beyond help, professionalism and efficiency once again from Lauren, Nikki and Tilley and all the lovely ladies at Hays Maidstone, we wouldn't go anywhere else to book our holidays and appreciate everything they do for us.
Brodie was very efficient and helpful and very pleasant
jane racheal & her team are amazing i have booked many holidays with them they will always get the best deal they can ..they are always there to help with any concerns & queries i have ! thanks team ⭐️⭐️⭐️⭐️⭐️
Leanne was very helpful and professional in sorting out our holiday.
Your staff are always very helpful 🙂
All the staff were great lots of attention and input about our first cruise which is a really big thing for us so big thanks Jenny and marcel
Annelise was excellent, very helpful
Fab service very helpful cant remember the ladies name that I spoke to on the phone. But she was brilliant. Very patient when I couldn't get the payment to go through. She even gave me some tips about where to go on a day trip.
Nicola, the sales assistant advised with a wealth of experience on a holiday we had never taken before. A river cruise, having determined our preference's she was able to advise what looks like being the perfect holiday. Can't wait.
Great service as always
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Hays Travel is the UK's largest independent travel agent, providing a wide range of holiday options tailored to meet diverse customer needs. The company operates nearly 500 high street branches, along with offering services through personal travel consultants and an online platform. Hays Travel specializes in various travel experiences, including family-friendly beach holidays, solo adventures, and bespoke cruise packages, ensuring that each trip is customized to the preferences of its clients. Targeting travelers seeking convenience and personalized service, Hays Travel offers flexible payment options such as no deposit plans and monthly direct debit payments. Their commitment to providing value and choice makes them a suitable option for holidaymakers planning trips for 2026 and 2027. With a focus on creating unforgettable travel experiences, Hays Travel caters to a broad audience looking for comprehensive travel solutions.
Hays Travel receives overwhelmingly positive feedback from customers, with many praising the helpfulness and friendliness of the staff. Reviewers consistently highlight the excellent service provided by agents like Jess, Laura, and Mariam, who go above and beyond to find the best holiday options and deals. The booking process is described as smooth and efficient, with many customers appreciating the personalized attention they receive. However, a few reviews mention issues with hotel quality, indicating that some customers encountered poor hotel experiences during their travels. Despite these isolated complaints, the overall sentiment remains highly favorable, showcasing Hays Travel as a reliable choice for holiday planning.
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