I arrived late to the shop before…
I arrived late to the shop before closing and was greeted with a smile and my booking was completed, staff so helpful

9 months ago
The manager and staff are always very helpful and very friendly and polite
9 months ago
Jess in the Amesbury branch is brilliant she knows her stuff, 4 holiday booked for 2025 and 2026
9 months ago
Was in Hays Doxford Park branch a couple of days ago checking car park prices for my holidays next month and asked LEAH if EasyJet flights were on sale for Zurich in August next year as I had had been... See more
9 months ago
Everything was smooth and quick, Carol was very helpful giving me several options.
I arrived late to the shop before closing and was greeted with a smile and my booking was completed, staff so helpful
Made every effort to give me flight times suited for my needs and the cheapest flights available for my journey. confirmation of my request for asssistance and how to achieve this on arrival at the airports.
This is the second time that I have used Hays in Fordingbridge and I can thoroughly recommend booking with them. Knowledgeable and professional. Thanks
Very friendly consultant, did her upmost to help , and answer questions . Very good service. Barbara hays mapperly Nottingham
Marie, Widnes, Very helpful getting a price and eventually booking and paying for the cruise. Unfortunately system went down, when it came back minutes later flights for cruise no longer available and refund was going to be processed. However Marie sourced another with flight still available and booking completed. Process explained for check in, getting boarding pass/luggage labels. Thank you
Our consultant Judith was excellent. We made a previous visit and let the consultant know what we wanted. Later that day we had info. Made an appointment and finalised details and our cruise was booked. Judith was very very good we admired her patience in dealing with MSC. 100% satisfied
This is the third time I have booked with Debbie. It is always a simple easy journey with lots of options for us to choose the holiday that suits all our needs. Debbie is very responsive and excellent to communicate with.
Sienna was lovely and very helpful. She found me a fantastic holiday
Excellent customer service , always a pleasure booking with them!
Great customer service from Lady who booked holiday for me
Booking my holiday was made easy by the professional attitude of Grace, in the Northallerton office. I have booked several holidays over the years with the Northallerton branch and have always received excellent service. Ade.
I had a lovely visit at Marple Branch the New Manager dealt with our holiday. He was very helpful and explained all info of our holiday . Love the staff in this branch as they are so friendly and helpful.
Seen the holiday on line, rang the lady up and she was so helpful, it was straightforward and booked within 10 mins. Always available to contact will be definitely using the company again.
Polly is great, we’ve booked our last few trips with her and her knowledge and responses is great!!!!
Kassandra was brilliant as always. She understood what I wanted and found it, made the booking process so easy.
Professional, friendly and extremely helpful .
Great service, friendly staff, matched the online price I had, will definitely be using Hays again, thank you.
The service from Caroline was excellent. She was very helpful and extremely efficient.
Jennifer was friendly and efficient. She helped us with our booking immensely in a clear and helpful way.
I was given great advice before booking and Hays travel price matched my cruise which was excellent. The booking process was easy and the lady helping me was excellent unfortunately I didn't get her name
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Hays Travel is the UK's largest independent travel agent, providing a wide range of holiday options tailored to meet diverse customer needs. The company operates nearly 500 high street branches, along with offering services through personal travel consultants and an online platform. Hays Travel specializes in various travel experiences, including family-friendly beach holidays, solo adventures, and bespoke cruise packages, ensuring that each trip is customized to the preferences of its clients. Targeting travelers seeking convenience and personalized service, Hays Travel offers flexible payment options such as no deposit plans and monthly direct debit payments. Their commitment to providing value and choice makes them a suitable option for holidaymakers planning trips for 2026 and 2027. With a focus on creating unforgettable travel experiences, Hays Travel caters to a broad audience looking for comprehensive travel solutions.
Hays Travel receives overwhelmingly positive feedback from customers, with many praising the helpfulness and friendliness of the staff. Reviewers consistently highlight the excellent service provided by agents like Jess, Laura, and Mariam, who go above and beyond to find the best holiday options and deals. The booking process is described as smooth and efficient, with many customers appreciating the personalized attention they receive. However, a few reviews mention issues with hotel quality, indicating that some customers encountered poor hotel experiences during their travels. Despite these isolated complaints, the overall sentiment remains highly favorable, showcasing Hays Travel as a reliable choice for holiday planning.
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