Hainan Airlines Reviews

Terrible Experience booking with this company, booked via SkyScanner and then got to their website, which glitched and ended up jumping from an 8.25pm flight to an 8.10am flight and an extra 12 hour stop over. Contacted the customer support immediiately and they weren't empowered to offer any help. Flight was within 7 days so they said I could have cancelled if it wasnt but tough. Flights were exactly the same price so logically they should have been easily able to fix their mistake but no. Clearly they dont care about their customers.

I booked in Aug a return flight from Hong Kong to Las Vegas (through Beijing) in coming December for my own wedding. I booked through Cheaptickets.hk By end of Oct I received an email saying there is some 'changes' to my flight. And attached a revised schedule from Hong Kong to Beijing. As I saw this change does not impact my other journey, I wasn't too aware of this. until 2 weeks later when I go to the website again to check for the detail of my another flight, I found my flight from Beijing to La Vegas was missing (as well as the return flight from Vegas to Hong Kong) I called the agency hotline and the told me the flight was cancelled. Only HK to LV part was retained. I was frightened as I MUST GO FOR THIS TRIP! They search for a while and offered only a flight depart 2 days later and arrived 4 days later (long transit). At the same time I search in Hainan website myself and found actually there is a flight depart a day earlier. But they said they can't provide as this is not the airline offered. I called the Hong Kong airline (Hainan's sub-company in Hong kong) and they said they can no longer see the record and asked me to deal with the agency. At the end I have to purchase another ticket (of course another airline) myself. Double the price as the date is much nearer. The story tells you (1) book through only official websites (2) book only international brands

Hello. My name is Olga. I want to give the most horrible reviews of the Hainan airline's service. And to warn the peoples who view this company as a potential for their trip, so that you refuse of this decision. or were ready for a horrible and rude service, and also that your things CAN BE STOLEN and you will never even wait for someone to call you back from this company in this situation, and for sure not to help solve the problem!!! Exactly this happen with my husband. For beginning want to start from we travel A LOT. And not me not him never have more terrible service that start from beginning. They do not want to let my husband go to the board of plain .. the trip is Phuket (Thailand)-Haikou-Beijing-Las Vegas, because he no have Chinese visa, even if he not stay in China, it’s just transit ticket and every stop not more than 3-4 hour! And nobody notice him about that when he bought his ticket!They give him really hard time and lots of stress about this and let him to go on plain only 10 min before finish call boarding! He come 3 hours before the flight! And he pay almost 1500 dollars for this ticket!!! After happen more terrible situation!!! My husband (Bryan) had with him like a carry laggage 3 paintings, which was VERY IMPORTANT FOR OUR FAMILY!, cause I’m pregnant now and it was special order for my baby's birthday! The question even not about money (even price was 250$ each, so total 750$), the question was about it was SPECIAL for us and we waiting 2 week in Thailand this paintings ready). So, they let him to carry it 2 flights!, but in the last flight Beijing- Las Vegas, exactly before Bryan step on the board, to him come the guy from Hainan Airlines team and tell that my husband can not to bring this paintings with him inside the plain and need to give it him. When my husband began to try to explain that these are valuable things and he would not want to give them away for no reason, this employee of the company rudely told him that he could leave the plane then and stay at the airport. P.s. Repeat again it’s for 1500$ ticket cost, and 28 hours hard flight this service!! Then this guy convinced my husband that nothing would happen with his belongings and he would get them together with the luggage in Las Vegas. Like you already understand we never see our paintings again!, and for this 1 mounth I try to solve this problems (I call many times Hainan Airlines in China and some special service from them here in usa , and write and send many letters on ALL their contacts service mails, NOBODY CALL ME BACK from this company and in the letters they answer the same- that they still no have nothing about this situation!! When I lost the last hope of returning our pictures and generally helping us, I decided to write this review for all people so that they knew with what horrible things they would have to face if they take advantage of the terrible service of this company.

Hainan the worth of the worth airline's company out there. Being a regular business/Holliday's traveller, I can say with certitude that hainan is the worth of the worth airline out there. To make a long story short, valuable has been stolen from my bag, about 3000$ worth of silver coins and personal object, not only my personal belonging has been stolen but I had to wait 3 weeks to get my baggage back due to the incompetence of hainan. After runing behind the customer services for weeks to try to solve this insane behavior, I was proposed 30$ of compensation. What an insult !! And I'm to polite to tell them to buy a red dildo with those 30$ but will recommended to never travel or deal with this dishonest, disrespectful, insulting, cheap airline.