Hainan Airlines
View company profile →
Hello, NEVER USE THIS TERRIBLE AIRLINE!!!
Hello. My name is Olga. I want to give the most horrible reviews of the Hainan airline's service. And to warn the peoples who view this company as a potential for their trip, so that you refuse of this decision. or were ready for a horrible and rude service, and also that your things CAN BE STOLEN and you will never even wait for someone to call you back from this company in this situation, and for sure not to help solve the problem!!! Exactly this happen with my husband. For beginning want to start from we travel A LOT. And not me not him never have more terrible service that start from beginning. They do not want to let my husband go to the board of plain .. the trip is Phuket (Thailand)-Haikou-Beijing-Las Vegas, because he no have Chinese visa, even if he not stay in China, it’s just transit ticket and every stop not more than 3-4 hour! And nobody notice him about that when he bought his ticket!They give him really hard time and lots of stress about this and let him to go on plain only 10 min before finish call boarding! He come 3 hours before the flight! And he pay almost 1500 dollars for this ticket!!! After happen more terrible situation!!! My husband (Bryan) had with him like a carry laggage 3 paintings, which was VERY IMPORTANT FOR OUR FAMILY!, cause I’m pregnant now and it was special order for my baby's birthday! The question even not about money (even price was 250$ each, so total 750$), the question was about it was SPECIAL for us and we waiting 2 week in Thailand this paintings ready). So, they let him to carry it 2 flights!, but in the last flight Beijing- Las Vegas, exactly before Bryan step on the board, to him come the guy from Hainan Airlines team and tell that my husband can not to bring this paintings with him inside the plain and need to give it him. When my husband began to try to explain that these are valuable things and he would not want to give them away for no reason, this employee of the company rudely told him that he could leave the plane then and stay at the airport. P.s. Repeat again it’s for 1500$ ticket cost, and 28 hours hard flight this service!! Then this guy convinced my husband that nothing would happen with his belongings and he would get them together with the luggage in Las Vegas. Like you already understand we never see our paintings again!, and for this 1 mounth I try to solve this problems (I call many times Hainan Airlines in China and some special service from them here in usa , and write and send many letters on ALL their contacts service mails, NOBODY CALL ME BACK from this company and in the letters they answer the same- that they still no have nothing about this situation!! When I lost the last hope of returning our pictures and generally helping us, I decided to write this review for all people so that they knew with what horrible things they would have to face if they take advantage of the terrible service of this company.