Hainan Airlines
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Flight got cancelled 2 months before depart. No alternative offered.
I booked in Aug a return flight from Hong Kong to Las Vegas (through Beijing) in coming December for my own wedding. I booked through Cheaptickets.hk By end of Oct I received an email saying there is some 'changes' to my flight. And attached a revised schedule from Hong Kong to Beijing. As I saw this change does not impact my other journey, I wasn't too aware of this. until 2 weeks later when I go to the website again to check for the detail of my another flight, I found my flight from Beijing to La Vegas was missing (as well as the return flight from Vegas to Hong Kong) I called the agency hotline and the told me the flight was cancelled. Only HK to LV part was retained. I was frightened as I MUST GO FOR THIS TRIP! They search for a while and offered only a flight depart 2 days later and arrived 4 days later (long transit). At the same time I search in Hainan website myself and found actually there is a flight depart a day earlier. But they said they can't provide as this is not the airline offered. I called the Hong Kong airline (Hainan's sub-company in Hong kong) and they said they can no longer see the record and asked me to deal with the agency. At the end I have to purchase another ticket (of course another airline) myself. Double the price as the date is much nearer. The story tells you (1) book through only official websites (2) book only international brands