Hainan Airlines Reviews

Deleyed my flight from haikuo to bangkok by 9 hours after I had booked...had to re check in bags at haiku.....if I had known both these would occur I would not have booked with them......in flight service was horrible, food served 15min before drinks served (how can people eat without a drink, coke or whatever)....given a menu but beef had gone by the time I was served so had Chinese style stir fry ( 1 was 1 of a few westerners on the flight so the Chinese ate all the beef).....me red wine was ok all be it a bit small portion, my second glass of red wine was white ( didn't drink it ) the replacement had ice cubes in it, then that replacement was cold grape juice.....I gave up....no beer served on haiku to bangkok flight after travelling for 26 hours I needed a beer.....avoid hainan airways at all costs...China Southern is brilliant compared to hainan, I only tried them on recommendation from a friend, never again

After reading some reviews I am surprised at how negative they are. I flew both ways to and from China with this airline and had a good experience. Everything was straightforward and easy. My luggage was sent directly, I didn't need to pick it up on connecting flight back because the whole flight was with Hainan. Going out the first flight was with vueling so I needed to re-check in, however, this is of course expected and we had plenty of time between flights. The food was average on the flight but plenty of food and food selection, same with the drinks. The snacks are also delicious. Friendly and helpful staff. In flight movies were fine, there were enough choices to watch a couple of decent filma during the flight. Seats were comfortable enough, nothing special. It's difficult to be comfy on a long haul but it was fine. We had a good trip and recommend this airline.

on a round trip they managed to loose my lugagge 2 times and refused to pay for delivery if you use this ailine prepare to go to the aiport 2 times

Volo da Pechino a Roma con scalo a Shenzhen. Arriviamo all'aereoporto e a farci il check in ci mettono una marea ti tempo (ovviamente online non si può fare) entriamo di corsa al gate per poi scoprire che il volo è in ritardo e ci dicono che non si riuscirà a prendere la loro coincidenza per Roma (nonostante ci fossero 2 ore di scalo) gli chiedo a che ora sarebbe partito ma non lo sapevano neppure loro , magari 2 ore magari 5 magari 10... Ci rimbalzano da ufficio a ufficio (un bel po' di persone ,che hanno perso il volo per Roma , Monaco , e altre destinazioni) , per arrivare al punto finale dove erano in 2 e per ogni persona ci mettevano almeno 20 minuti minimo e senza che nessuno di loro controllasse la fila , con persone che passavano avanti come se non ci fossero altre persone davanti a loro. Alla fine ci trovano la soluzione per noi cambiandoci completamente il tragitto ma soprattutto gli orari e facendoci perdere il treno già prenotato da Roma a Firenze . Nessun voucher per la cena , nessun avanzamento di classe in aereo e ovviamente nessun rimborso del biglietto originario. Ah , tenete presente che quasi tutto il personale non parlava una parola di inglese , qualcuno appena 2 parole. INACCETTABILE per una compagnia internazionale ! Consiglio di evitare , ho preso decine e decine di aerei , di moltissime compagnie e un servizio così scadente non lo avevo ancora trovato.

I have yet to take my flight, but if my experience so far is a precursor of what is to come, I have no expectation or confidence of it being an uneventful journey. I booked my international flight through Trip.com, travelling with one stop in BJ. In accordance with the guidance given by Trip, I attempted to log-on to the Hainan Airlines webpage to check seat availability and on-line check in. Not a big issue, having taken many flights over 20 years, just pop in your flight or ticket information then navigate to the desired page and update the information. Not it seems with Hainan Airlines. When I called their offices, and explained that I was guided their by Trip and I wanted to access my flight information, the “assistant” told me to contact Trip! I could hear loud laughing in the office when he spoke - I was obviously on speakerphone. After a wholly unnecessary repartition of my request and information, I was informed that I COULD NOT have access to my flight information! They have, however, provided my information to a third-party! Please enlighten me as to why an airline that acts outside the norms of the airline industry in this manner and why is allowed access to international flight corridors?

SUCH A HORRIBLE EXPERIENCE!!! (Flight Bangkok - Brussels) They just cancelled one part of the trip for “corporate reasons” and proposed me to stay 24 hours in Beijing waiting for the flight Beijing/ Brussels without a hotel, just proposed me to stay 24h WAITING AT THE AIRPORT. It’s unacceptable! Such an irresponsible airline. And it’s the second time they cancelled my flight in less than 2 months. I DO NOT RECOMMEND!!

Chaos Airlines has codeshare partners like Brussels Airlines but they are unable to communicate with each other. Online check-in doesn't work, and employees can't find bookings in the system, which then leads to flights not being boarded. This, in turn, results in lawsuits and the airline having to refund all incurred costs. Take a look at their website; even the English is incorrect, and nothing works. They want to be a international airline but don't even meet the minimum requirements.

We had been chosen hnair for twice and every time it was a disaster. General experience: First time, it was during covid, Hainan Airlines had three flights during that time: one direct flight and two connecting flights to Brussels. The original plan of my friend and I was that the two of them bought a direct flight to go there first, and then I would transfer there. The two tickets has a 7000CNY price difference. And then, before the day they leave, they receive the text message that their flight are cancelled. They can either rebook for free or return full price. The staff highly recommends us to rebook so we did. After we rebook, they then told us the price difference is not refundable. 7000CNY is approximately $1000 and they just took the difference. Later we realized that they did this trick to lots of their route BECAUSE THEY DIDN’T SOLD ALL TICKETS! The reason they give was because of oil problems but later a travel agent told us it is all nonsense. They just want more money and we lost $1000with them! Second time it is today. First they did all same as the last time so my friend’s flight was delayed for four day. And later in 24th August we realized my friend’s brp is in UK and custom may need it. But we have our visa and all other references. So we called the customer service line and asked “I don’t have brp but I have share code, can I board on plane?” And the response was yes, as long as we have student card. So when my friend went to the counter with his student card, he expected that he can get on board. But this time the staff at the counter told him that it’s still not possible for letting him in. Cause they might face a £10000 penetration. They give us a solution that we bring the brp to their staff in Manchester so then my friend can get onboard but it’s already 19:00 and we can not grad that card then! BECAUSE OF THEIR WORDS WE MISSED THE BEST TIME FOR MAKINGS UP. We understand their difficulties so we decided to rebook again, but we also stated that this is not out fault, Hainan airline need to compensate for this. We rebooked first and then we started to talk about compensation, where this is the hell. We have prompted two things as compensation: 1. Upgrade to business class, 2. Cover all cost generated during this delay. Initially they said they are NOT RESPONSIBLE FOR ALL THIS SINCE THEY MISUNDERSTOOD OUR WORD AND WE DIDN’T CORRECT THEM! They only want to offer us coupons for this and said no word about any financial compensation! I couldn’t believe, so I keep arguing. Their staff was really tough: it’s your responsibility that you didn’t check, if you said more we won’t make this mistake, we are not going to upgrade your seat… after a day of argue we still only got our hotel and taxi during this process covered which is 1500CNY. Hainan airline, in the simplest word to describe, is a bunch of jerk. They don’t care their customers and they never give compensation for their mistakes. I would never recommend anyone to book flights in this company and never book their flights again

The worst company for now that I flew with, not compering with low cost compaines. Both flights late and delayed, misinformation when you call them to confirm details about the flight, AC didn’t work in the plane, good choice bad, and flight from Beijing airport( no food, no drinks, no any services except the convenience shop at the entrance, inside nothing) is the worst experience as airport and air company are both one star experience, the worst.

excellent food, entertainment and just about everything, especially for economy. we fly hainan every year to go back to asia to the rest of our family and every time we fly it's always a treat! they definitely deserve the 5 star skytrax rating they have. but just one complaint, the flights can be a LOT. will be looking forward to going back to asia this year, especially after it's been 4 years because of the pandemic!

Terrible experience with Hainan airlines. Their checkin luggage allowance is limited to 1 piece rather than total weight. I wanted to checkin a small suitcase (12kg) and a bag (7kg) and was rejected. They said that I can only check-in 1 item and if I want to checkin both I need to pay ¥1500 (equivalent to £160) for additional luggage. This is very mean for long-haul international flights of 11.5 hours. This reminds me of Ryanair's luggage policy.

Flew Brussels - Beijing - Shanghai - Beijing - Brussels. Excellent service and food, really good experience.

Awful customer service. Tried to charge me 3100 yuan for a ticket I had already purchased. Said that any change or alteration to schedule would need this fee but I was not changing the schedule. I was just requesting to use one less flight that they would have no doubt sold on and made yet more money from. No justification for this fee which was already what I had paid for the ticket. Customer service didn't try to help at all. If anything they just wanted to exploit a sorry situation for more financial gain. An airline that I can not trust.

I made a return trip with Hainan Airlines In January 2023 during Chinese New Year. Flew from Beijing to Brussels, and Brussels to Beijing all economy. Outgoing economy flight was excellent, no turbulence, offered three meals, plenty of water and drink. The travel agent got me my vegetarian meal, which I am grateful for. Return flight, the travel agent was not able to get my meal delivered, so it caused some confusion when time came to getting lunch/ dinner onboard. They sorted it out gracefully and efficiently, which I am thankful for. The flight out from Brussels departed on time at 12.20, but the first meal offered was a bag of snacks (haha). I saw my fellow passenger next to me was not happy at all about this, but for me I couldn't care less. I just returned the bag back to the air hostess. The flight is advertised as about 10 hours, but both the outgoing journey and return journey was faster, at about 9 hours, with no turbulence, the service was excellent. For all those thinking about this airline, please remember it is a Chinese airline and so its aircrew may not be able to speak perfect English. If you struggle with Chinese or don't speak any, it shouldn't be a problem, as all the aircrew would speak to me in English (even though I am fluent Chinese speaker). Just be aware that if you ask them something that is slightly different to what they've been trained to say, then it might throw them off a bit (likewise if you have an accent, just speak slower). The space in the economy class was pretty good, I was comfortable for the journey, despite never reclining my seat. The toilets were also clean every time I visited. This is the first time in my life I have ever seen that. On every other flight, there is p** on the seats/ floor etc, and it's just a horrible experience. The toilets on board were cleaned very often, and just were nice to visit when nature called. Unless you preorder food, you will most likely be offered a Chinese style chicken and rice/ veg and rice combo in economy if flying to/ from China. Of course this depends on your flight route, so if you want something else, you better tell them before, otherwise you may not be able to eat that (it may be spicy/ different in taste to what you are used to). Most of the passengers on board were all Chinese nationals, so don't expect to be able to strike a conversation easily. The TV is really good, it has games, and other things on it. I played a lot of games on it during the flight, it was quite fun (especially the battleship game). I don't recall other flights having this. Obviously if you fly business class on Hainan, your experience will be something like that on Singapore Airlines. The business class experience is really something else, and I am dying to try it out (especially their gourmet food, they actually have a gourmet chef on board, which I think is awesome). Overall, the service is exceptional, on board the flight is where everything shines. The staff look really gorgeous too, that certainly helps! They have some really lovely clothes that are very traditional yet modern. Check in process is pretty standard, and luggage allowance is about 23 kg.

Frumos e putin greu pana te faci comod

Auckland - Shenzhen is always best with Hainan. Lovely staff and lots of leg room

Desidero ringraziare personalmente la signora Daniela S. dell'ufficio Ticket di Roma per la sua disponibilità ed abnegazione nel trovare una soluzione che potesse soddisfare le mie esigenze per un cambio di orario del mio volo. Senza di lei sarei ancora a litigare con i Cinesi. Fortunatamente ci sono ancora persone che hanno a cuore il proprio lavoro.

Flown once with them and it was a good flight but it was more of the people that were kinda disgusting. I hate to be that person but I'll just say "the customers of the airlines" were not considerate. Multiple people coughing and sneezing without covering their nose. Farting multiple times and being loud and this was on a long flight from Chicago to Beijing. Guess that's just how they are there and no wonder why it's common to see them with masks over their mouths!

Pros: - It’s cheap. - Gets you to China. Cons: - Cabin and ground crews speak almost no english, and communicating is impossible. - They don’t offer web check-in, so you have to get in line every time to be assigned a seat with a person that doesn’t speak english and therefore won’t understand which seat do you want. - Food on the airplane is trash. No comparison to other big airlines like Air France or Lufthansa. - There’s no way to check-in to layover flights directly. You have to arrive to China, get off, grab your luggage, and check-in again. - Check-in opens 2 hours before the flight leaves, so beware if you have one of those 6 hours or more layovers they sell you. - Hainan VIP lounges are trash. - Economy seats on their newest 787-900 are VERY uncomfortable. - They tell you the planes have wifi but they don’t have wifi. - There’s a USB plug on each seat, but they don’t charge your phone. - They always tell you about their “5 star” rating from Skytrax but they don’t deserve such rating. An airline that doesn’t provide you with online check-in is one of the best 10 in the world? That’s very weird. They probably paid to be on the list.

Worth company ever ! the attitude is horrible !