Hainan Airlines
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If it’s Customer Service you want Fly Emirates or Quarter!
I have yet to take my flight, but if my experience so far is a precursor of what is to come, I have no expectation or confidence of it being an uneventful journey. I booked my international flight through Trip.com, travelling with one stop in BJ. In accordance with the guidance given by Trip, I attempted to log-on to the Hainan Airlines webpage to check seat availability and on-line check in. Not a big issue, having taken many flights over 20 years, just pop in your flight or ticket information then navigate to the desired page and update the information. Not it seems with Hainan Airlines. When I called their offices, and explained that I was guided their by Trip and I wanted to access my flight information, the “assistant” told me to contact Trip! I could hear loud laughing in the office when he spoke - I was obviously on speakerphone. After a wholly unnecessary repartition of my request and information, I was informed that I COULD NOT have access to my flight information! They have, however, provided my information to a third-party! Please enlighten me as to why an airline that acts outside the norms of the airline industry in this manner and why is allowed access to international flight corridors?