Hafod Renewable Energy Ltd Reviews

efficient, friendly,especially aftersales - very important

Everything was done as I was told it would be. The men working here were tidy and polite. From my experience, I would recommend to anybody.

Excellent service. The installation was completed swiftly despite shocking weather throughout the 2 days. The system is now running perfectly and our boiler is no longer needed for hot water in the summer. Our electric bills have reduced by two-thirds. Result!

We had an air heat pump installed at our home by Hafod Renewable Energy Ltd. We found Hafod personnel, from the consultation phase to the completion phase, knowledgable, professional and courteous. The work was performed to the required standard and almost on time.

It took three days to install our beautiful new Daikin air source heat pump. We had been a bit worried about how the installation would work, would the men arrive in time and do a good job? Hafod arrived exactly on time on Day One and worked all day to install the new huge water cylinder into our existing airing cupboard. Day two saw the hydro box installed and connected to the system. Day three and the huge fan was in its new home in the garden beside the house wall. By the end of the third day it was all running beautifully. The house felt different: not hot but gently warm throughout- no more shutting doors to keep the heat in- the warmth was everywhere! All day and all night too. The system is unbelievably quiet in operation. It’s like the Rolls Royce of the air source heating pumps. Did we we have any snags? Yes. In a way we were very lucky because we did not have to change any radiators; but there is a snag with old radiators because they have a build up of black gunge inside them and the day after completion, everything stopped working. Our engineer Iwan came as quickly as he could and cleaned the filter of the black stuff. Since then, we’ve had no problems. The team worked extremely hard and made sure we understood how the system works. They tidied up after themselves and took all the packaging away as well as the old pipe work and old cylinder. There were thorough and pleasant throughout. We wouldn’t hesitate to recommend Hafod and Daikin to any potential buyers. Communications with the company were excellent and they really cared that our installation went well. They were very helpful with the guarantee and the RHI payments advice. Best of all we have reduced our carbon footprint: it’s a win win for us.

Excellent service and advice. Worth using

Overall, we are happy with the service we received. The work was carried out efficiently and to a high standard. However, we did feel that the handover after installation was a bit rushed, and as it takes time to get used to a completely new system, a follow-up call after 2 weeks would have been helpful.

I found Hafod to be a reliable, professional and excellent company. Their fitters worked hard to sort out various issues with our installation, and succeeded admirably. They were accessible by phone as and when needed throughout the installation period. I was impressed by the care taken to ensure that everything was working OK.

Hafod were very helpful from the initial contact advising what system I would require. Installation of the pipes was done to suit my time-scale and then later the cylinder and heat exchanger were installed in a two-day operation. Everything went smoothly except for drilling through the brickwork. I suggested they drill a small pilot hole from inside, then follow up with a larger hole drilling from outside. They did not take my advice so I am left looking at a smashed brick, which would not have happened if they had done as I suggested.

Very good service. High standard of work. Good communications.

Widely recognised in North Wales as THE experts - and my retrofit project completely endorsed this. Hafod's team was friendly, adaptable and efficient - the system is beautiful and I am delighted

Efficient, timely, polite salesperson and installation engineers. Competently sorted out my rather unusual and complicated plumbing. Minor moan is that there were no verbal instructions or even a booklet on how to set timer, temperature etc. I found them on line myself though.

Professional and skilled. Would recommend. Communication occasionally patchy.

The job was able to be started a few days earlier than scheduled and it only took two days to get the old, smelly oil-fired boiler out and install all the new equipment associated with the Air Source Heat Pump. The two lads doing the job were very pleasant throughout and helpful when asked about features of the system. I was impressed by how neatly all the pipework and additional features of the system were installed and how little of our storage space in the utility room we had to lose. We had a couple of glitches. First, the plinth, laid by me, for the ASHP proved undersized as I was not aware of the gap required beteen the unit and the house; but I was able to remedy this a few days later. Second, on day 2 the hot water tank overheated to 86°C. Iwan, the installer had left me his phone number and despite it being a Saturday soon came back to me with a possible reason and talked me through readings on the system to make sure it did not recur. On Monday, Lee, on technical backup, came out and determined it was due to a faulty immersion heater thermostat, which he was able to replace later that morning. Since then the system has worked smoothly and we are enjoying a nice warm home.

Friendly and fast service from start to finish. We had an emergency where our old heating system broke and the heat pump wasn’t booked in to be installed for another few weeks. They helped us out and got the pump installed within 3 days! The men doing the installation were very good, efficient, polite and worked well into the evening. With two small children and minus 2 outside their help was greatly appreciated. Heat pump still working well,

Great Service form start to finish. New system installed and running within 2 days. I would recommend!

If you are looking for a renewable heating system for your house you need look no further than Hafod Renewables and Dragon Drilling.They were faultless and we now have a lovely warm house, with no greenhouse gas emissions.We would highly recommend these companies.

Excellent company providing a great service, Hafod explained this new technology to us in simple terms and ensured that we had everything in place to receive the government grant. They arrived as scheduled and their installation team were very knowledgeable, friendly and efficient. This has all made our transition from gas bottles to a modern heat pump nice and easy

A bit of a wait for the installation however the communication through out the process was excellent. The response to resolving an issue that arose after installation was very rapid and thorough. Overall would recommend as a solar panel installer

Excellent from initial contact to completion of installation of heat pump. Very happy with our new heating system and work done by Hafod Reneeables. Would thoroughly recommend.