So Energy
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Really Poor Customer Service
I requested a substantial refund of the credit balance on my account on 12 June 25 but it wasn't refunded as promised. I rang again on 7th July 25 and was informed So Energy had cancelled without contacting me to provide a reason. They now request a photo of the meter before they'll refund. I'm only now informed there's a refund limit of £500 without photo evidence. Ofgem rules for refunds state you may need to provide a meter reading, no mention of photos or limits on refund amounts. From previous experince So Energy have fixed monthly billing periods and will not provide a bill to readings outside of this even if late readings are provided. They show the word "credit" on bills rather than credit amounts making their bills difficult to understand and check. If you call and the issue's not handled to your satifaction you can't raise a complaint yourself, the So Energy Agent has to do it for you and you can't see the exact wording they have written on the complaint.