Hafod Renewable Energy Ltd
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From Oil to Green in 2 days
The job was able to be started a few days earlier than scheduled and it only took two days to get the old, smelly oil-fired boiler out and install all the new equipment associated with the Air Source Heat Pump. The two lads doing the job were very pleasant throughout and helpful when asked about features of the system. I was impressed by how neatly all the pipework and additional features of the system were installed and how little of our storage space in the utility room we had to lose. We had a couple of glitches. First, the plinth, laid by me, for the ASHP proved undersized as I was not aware of the gap required beteen the unit and the house; but I was able to remedy this a few days later. Second, on day 2 the hot water tank overheated to 86°C. Iwan, the installer had left me his phone number and despite it being a Saturday soon came back to me with a possible reason and talked me through readings on the system to make sure it did not recur. On Monday, Lee, on technical backup, came out and determined it was due to a faulty immersion heater thermostat, which he was able to replace later that morning. Since then the system has worked smoothly and we are enjoying a nice warm home.