Group 1 Automotive UK

Excellent service from all departments.

Had a slightly longer wait for my mot than usual, but the coffee and customer service more than made up for it! Fantastic service as usual. Companies could learn a thing or two from the team at Stratford upon Avon.

Our sales agent is very good, approachable, he did well, I've been a customer since 2012 , upgrading to new vehicle is so easy

Toyota Southport terrific experience Steve , Iona and all the team excellent. Very helpful and accommodating. Would definitely use again .

Friendly welcoming atmosphere

Having spent quite a lot of money at this particular dealership over the years, with the initial purchase of a pre-owned EQC, regular servicing, MOT’s and replacement tyres, I would’ve expected a far better service from the staff. I don’t expect the rolling out of a red carpet every time I visit the dealer but I do expect basic customer care. I called to collect my car after it had been tested and tried to use your new self serve system to collect my ignition key and be on my way. I had already paid the bill before being dropped off by my partner and was expecting an effortless collection. However, the system told me that my car wasn’t ready for collection and I was to speak with reception. This is after the phone call I received at home telling me that my car was ready. Anyway, there was no one on reception and the only staff in the showroom were far too busy schmooozing with the couple who were in the process of collecting their 25 plate EQS, despite clearly seeing me stood unattended at reception. Eventually a lady came out of one of the offices and asked if I was being attended to. She then retrieved my keys and handed me my new MOT. Customer satisfaction has historically been an issue with Mercedes-Benz and I thought that steps had been taken to improve this vital customer relationship, but apparently not. I’ve owned a variety of Mercedes models over the last 3 decades and I’m a manner of the owners club. I could quite easily use a specialist to carry out my servicing work and MOT testing, which would save me some money and be more convenient for me in the long run, but I chose to use the dealership where I bought my car from. You need to up your game, as I believe Lexus know how to treat their customers and keep them. Regards Mr Taylor

My constructive advice for this dealership is first to deal with a vehicle as the customer has requested, second, not to abuse a customer's trust and, third, be honest and try not to make the customer feel like he or she is being told a lie. I asked for the vehicle not to be washed (it has been ceramic coated and I wash it by hand) but a vacuum was fine. It was explained that it was best not to put it in for a vacuum because the cleaners might then also wash it. I agreed, no wash or vacuum. When I collected the car it had been washed and vacuumed. The wash did not seem particularly thorough in any case but the fact it had been washed was a concern to me and would, in itself, have caused me to be dissatisfied. However, it was clear the car had been driven after being washed because there was fresh mud splattered up the wings. Bearing in mind we had been through a period of dry weather, there were no local roads where this mud could have been found. It was quite obvious that the car had been driven down either some minor country roads or on unmade roads in an industrial estate or similar. I also noticed that the car had done 11 miles whilst at the dealer. I queried this and after a consultation with the workshop I was told the workshop had noticed a noise (how they noticed this noise was not explained given the car was purely in for an oil service and brake fluid change, they had not driven the car to find a noise and I had not reported any concerns). The 11 miles had apparently been incurred on an extended road test to trace the mystery noise which apparently they could not replicate on the 11 mile road test. I explained that none of this explanation made any sense and I was unhappy that my car appeared to have been used as a "run around" whilst in the dealer's care. This has unfortunately left me with a very bad impression of the honesty and integrity of this dealership. It is not the first time I have had issues with the service provided by this dealer but it has led me to conclude that I would not wish to take my VW's to them in the future. EDIT the dealer has replied to say they take great pride in the service at Group 1 Volkswagen Stockport. That's very nice but the dealership I commented on is in Shrewsbury....

We had a fantastic experience at Mercedes Oxford, and I can't recommend them enough! Josh, the sales representative, was absolutely amazing. From the moment we walked in, he was welcoming, friendly, and made us feel right at home. He took the time to listen to our needs and explained everything in detail about the Mercedes GLB Premium Plus we were interested in. His knowledge about the vehicle was impressive, and he never rushed us, ensuring we felt comfortable with every decision. Thanks to Josh's exceptional service, we left with the perfect car for us. If you’re in the market for a new Mercedes, definitely ask for Josh at Mercedes Oxford—his customer service is top-notch!

Purchased a car . Sale experience excellent. When fault occurred and reported ,that's when it all went pear shaped. Couldn't get a reply from them until I filled in a survey telling them what I thought of there shocking after sales. I then got a call from them. Happy to sell. Aftersales can't put in writing. Group 1 VW dealership telford.

All good and to plan

They have damaged my car they took the paint off and they said they would fix it but have not still they washed it 2 times in a week and it took the paint off

Called in just to have a look around but ended up finding the model I wanted. Helpful, no pressure salesperson, acceptable deal negotiated and sale agreed. Really good communication and arrangements went very smoothly, no issues at all.

Excellent from start to finish. Booking was efficient and I was well informed throughout by the service desk. On arrival I was well looked after by Danielle, even finding me a space to allow me to work whilst my car was serviced. I collected my car in perfect condition and in very good time. Thank you! :)

Extremely helpful staff and excellent service

My warranty problem was diagnosed quickly and rectified. An alternative car was provided during the day my car was being looked at. My car was given back to me valeted inside and out. Super service!

Took 2/3 days for the parts, very expensive! Had to pay another £45 extra on top after already paying a lot, because a part was missed off! Car wasn't cleaned inside or outside which is complimentary! Very poor!

I took my car in for diagnostics and then to be fixed through my warranty once the issue was identified. A technical issue, caused by Audi Stockport, meant that the issue was unable to be fixed. Dispute admitting liability, the customer service manager refused to resolve the issue and said that my suggestions for resolution were unreasonable. I contacted Audi customer services, they didn’t think my suggestion were unreasonable. Although Audi Stockport still refused to resolve it through them. Audi customer services ended up paying to resolve the situation. Very poor customer service. Often rude and dismissive once they admitted liability.

My most recent visit to Lexus Guildford was to collect my new LBX. The journey right through the sales process to the collection process, supported by Rui and Luke was first class. The experience was very professional and their knowledge made the handover a delightful experience.

Brilliant facility, great people and well looked after

If I could give a score of zero then I would. I took receipt of a new Toyota CHR in November 2024. I’ve encountered nothing but issues with the vehicle, including a broken rear drop link, faulty door handles caused by a defective motor, issues with the Hybrid System &