Group 1 Automotive UK

Purchased an Audi Q4 from Macclesfield and all seemed to go well until I had a run in with authorities and was told the car wasn't taxed. Seems that the sales person thought an electric car at £0 didn't need taxing. Next, had to pay £500 as I changed reg of p/x and was told "Don't worry, only be a couple fo days once we get V5C to get money back" guess what, not even processed the refund. overall not a great experience and I suspect the sales person was not experienced.

I would recommend getting a quotation from another main dealer for any non warranty work. I was quoted £540 in man hours to replace a simple piece of trim. When I challenged the number of hours to complete I was given a BS reply. At another main dealer I was charged £72. Happy to share quotation and invoice for £72. The work was completed on 28th March as I was in no rush and it fitted in with my schedule.

My experience of servicing my car at Group 1 Toyota at the Vernon Road was great. The customer care was welcoming and warm. Gave great advice and useful information for buying or selling and also other servicing they provide, of which I am interested in. Shahleen provided a great customer service and warm reception. Thank you.

Group 1 Toyota ‘bought’ a Landcruiser from me via Motorway. There were phone calls and email confirmation and a purchase order sent from them around a week and a half before collection confirming price (with VAT on their order and my invoice sent to them at same time). The vehicle was arranged to be collected, the transport company turned up and checked it over, confirmed all was good with dealer for them to pay out. Confirmation agreed with dealer money on its way, vehicle loaded up and strapped on. Some time after, we chased this up to be told there was a problem with payment. Some time after this we chased up again to confirm if it was being paid, then told it can’t be paid on that day, but very vague and no reason given. Chased up again and when I pushed to find out, was told deal not going ahead but that they didn’t know why other than a problem with payment. Vehicle unloaded again and my morning was wasted. Motorway then later confirmed dealer pulled out because they said they didn’t know there was VAT. This was a week and a half after group 1 issued a purchase order form for me to sign which had the VAT all displayed and correct and after they received my invoice with VAT and amount all correct. I was also assured the money was in a holding account ready to be released. Complete waste of time and effort and no decency to even admit they made a big mistake. Clearly no regard for the inconvenience and losses caused. I can’t comment on their sales side but their purchasing side certainly appears to have a lot of problems and no care for problems they cause. Just to clarify, on Motorway they bid for your car, so the price was set by them.

Everything about my experience with Lexus has been first class. Luke and Rui are true professionals. Luke’s handover was so good as there is so much to take in. Any small problems since have always been dealt with very quickly. The coffee and welcome is great as well.

have bought loads of VWs over the years this place is by far the best experience I have had. The Sales executive Iwan was to the the point no messing around he done everything he said he would. Iwan and his sales manager put together a very favourable deal which was great for me I hate all the messing around you seem to get these days. I got a much better price for my part exchange and the Passat I bought was as described and in excellent condition. I will definitely be dealing with these guys again. Job well done 👍🏻

Replying to @Group1- Settlement offered? When challenged about the leak that is not fixed, you shift the balme to wear and tear. Then you inflate the cost from 2200 to 3000 and discount 500 as goodwill. When questioned about inflation on the quote, you never reply. JLR today primarily, confirmed that the Smoke Test you conducted might not prove the faulty DPF. I am waiting for a complete response form JLR. I will be taking you to the court once, I have a written confirmation from JLR. I am putting effort to reply you so that other customers will be educated and avoid your service. You guys are playing with lives. What if my car stops on a motorway on a speed lane with kids at the back!! Group 1 Cheaters. They are unfit to trade in the UK. From service rep in Watford to the complaints team at head office are a group of cheaters. They think they are beyond law. They are not ashamed to continuously practice deception at every stage. I bet, you will get a different answer at every desk. Every other person you talk to be a senior to the previous and claim the junior do not have a clue. Look how they admit. They lie on our face and when questioned, their replied “ My employee Exxxx made this error for which I said sorry for, her system wasn’t working and didn’t want to disappoint you the client. She is now aware I would expect the truth regardless of client dissatisfaction.” Here is the reply from complaints team. Who booked the appointment? The appointment was scheduled by Group1 as part of our service continuity protocol. However, we acknowledge your concern regarding the clarity surrounding this booking. • Was your car checked in on time for the scheduled repair? Records indicate that your car was checked in at the scheduled time. Although definitive proof is unavailable, we believe this to be accurate based on our documentation. • Why was the car not repaired despite being booked? We sincerely apologise for the oversight in our records and the failure to carry out the repair. This lapse in service was unacceptable and should not have occurred. • Why is there no official record of this repair? Upon investigation, procedural errors led to incomplete documentation. We are implementing corrective measures to ensure such errors do not recur. 2. Misleading Information Regarding the CRC Claim • Why were you informed that a claim would be raised? Incorrect information was communicated regarding the CRC claim. This was a mistake on our part, and we take full responsibility for this miscommunication. • Why was written confirmation provided for a non-existent claim? The confirmation was issued in error due to a breakdown in internal communication. We deeply regret the confusion this caused. • Who is responsible for the wasted time and lack of a vehicle? We understand the significant inconvenience this caused and sincerely apologise. As a gesture of goodwill, we are working to provide a resolution that addresses your concerns. To that end, we are pleased to offer a reduction in costs as a way to make amends for the inconvenience caused. 3. Technical Issues with the DPF and EGR While we acknowledge your arguments regarding the potential preventability of the DPF and EGR issues, diagnostics indicate that mileage and wear contributed significantly to the failures. These components are wearable items subject to regular maintenance. Please don’t ask me to write to tellusmore, I have done that too and is useless.

Truly awful - dreadful company and shall never use again. Ever

Stockport Group 1 VW - Great experience from start to finish with Amir looking after us throughout the journey. First class service from him, could not fault him! Would definitely recommend!

Excellent service from the minute we walked into the showroom

We have today purchased a 1.0 litre Toyota Aygo from the Vernon Road branch of Toyota. Many thanks to David Orme the salesman for all his help. He was very professional and patient and made the whole process seamless and nothing was too much trouble. Thank you Jane and Paul

We traded in a 2020 Kuga ST-Line Plug-in Hybrid for the new model with the same specification, from Group 1 Ford Farnborough. The sales process was good. But Ford claims a maximum electric range of 41 miles on a full charge, more than the older model. Under typical conditions this should be 35 to 40 miles. We averaged 17 to 20 miles during winter months, with an all-time low of 15 miles. During recent very mild conditions, we managed 23 miles, following all recommended procedures. We raised this with Group1 Ford Farnborough, who were dismissive and sent us some guidance, which made no difference. We then raised this with the Ford Customer Relationship Centre, who sent an email to Ford Farnbough on February 11th. We have heard nothing since. We have just contacted the 'Relationship Centre' again. The issue here is that the car we were sold achieves less than half of the advertised figures and we have been sold a product which does not meet the published specification. And which is substantially worse than the older model we traded in. Previously, we have found the Services department at Group1 Ford Farnbough to be helpful but the company appears to be mercenary. It is important for Ford as a company, to deal with this misinformation. It's noteworthy that Group 1 Ford Farnborough now has no information on the web site about the plug-in range. Which is disingenuous at best. I therefore advise anyone thinking of buying a plug-in hybrid, and perhaps an all-electric vehicle, to be very careful. Anyway, here is an update. Having put a review on Trustpilot, a different bit of Ford got in touch (!) on March 27th. I provided them (tellusmore at group1auto.co.uk) with the same information. SInce when I have heard nothing despite emailing to discover what progress has been made. Meanwhile the Kuga has achieved an all time best charge of 25 miles. Still far off the 40 miles range claimed in their adverts. I will keep trying, and keep you informed.... So here is the final word on this. Ford's customer team contacted me and explained that it is theoretically possible to achieve 40 miles if the temperature were 23 degrees C all the time. Which wasn't on the advert. This being because they decided to change the batteries to longer-life ones, which are more in Ford's interests than customers. Recent temperatures have been 15 degrees at night, 21 degrees during the day and we managed to get 32 miles. Which is still around 25% less than the advert, but it was an advert so the moral of this story, is don't believe car manufacturer adverts. Apparently the Audi A3 PHEV achieves over 60 miles. According to their advert...

Multiple new car purchases from this franchise. Poor sales service each time and lack of communication/ignore emails/calls. New car ordered for March this year and order not put through properly so no new car when expected. I have moved away from this franchise and brand as deserve better service.

Great experience

Matt Barnes from the sales team was absolutely brilliant, he went above & beyond in sourcing the vehicle on my behalf from another dealership. and processing the paperwork, to even coming in on his annual leave day to ensure that the handover of the vehicle goes ahead. Thank you so much. You’re a credit and an asset to your dealership… one worthy of accolade!!

If anyone has brought a car from this dealership, check that they have actually registered your warranty and roadside recovery! I brought my car from Group 1 Toyota in Guildford. The sales people I dealt with were Troy Woods and Dmytro Zabashta. My car was sold to me in April 2024 with a full service history, 1 year warranty and 1 years roadside recovery. After a full year, they still have not given me the service history. I first discovered they hadn't registered my roadside assistance in July last year when I broke down on the M25. They told me to pay for the AA myself and invoice them... from the side of the road. I called my parents for help and they said they had called the dealership again and that the dealership had called the AA. The whole incident took over 9 hours and I had to get a hotel because I wasn't able to get to my next destination. My car has broken down a total of 6 times in 11 months. I am usually able to get it started again after turning the engine off for an hour. Usually J have problems with the car after Ive been stuck in traffic for a long time. It usually only stops when Im doing maybe 10/15 mph. However there was one incident in Blackwell tunnel at about 30/35mph where the transmission warning light came on and the car failed, stopped responding and started rolling back before I had time to react, and the car behind almost crashed into me. I've taken it to my local toyota dealership in Lincoln each time it has broken down, and they have been amazing. They couldn't get the car to dault each time because it usually only happens after long drives being stuck jn slow moving traffic. They told me I would need to book it in for a few days to get the diagnostics done but that I could claim on the warranty. This is when we discovered that the warranty hadn't been registered. I contacted toyota customer relations 5 weeks ago and made a formal complaint. Guildford so far have ignored multiple requests from customer relations and they haven't responded to my complaint either. They finally registered the warranty on March 3rd of this year without telling anyone. I also found out from the AA that despite having the option on the day I broke down, they decided to not registered my roadside recovery AGAIN. This means that some sneaky little idiot paid for the AA to come out that day. They again registered my roadside recovery on March 3rd without telling me. I've been driving for month under the impression that if I did ever nees to call the AA in an emergency again I would be covered. They have lied to me so many times. I suspect that they knowingly sold me a faulty car and are covering it up by pretending they lost the service history. Because they registered the warranty so late, my dealership are struggling to get the repair covered under the warranty because of discrepancies like age and mileage. I have been told that if the warranty was registered correctly at the time I brought the car then it would not be an issue. The way this dealership has treated me is disgusting. They couldn't care less about their customers. I thought going to a main dealership to buy my first car would protect me from fraudulent behaviour like this. I'm so disappointed. Obviously if they keep ignoring me I will go to court but this whole situation could have been avoided if they simply did their jobs correctly in the first place.

Took my imy wife's mmaculate one owner cherished 8 year old Range Rover Evoque for its annual service and MOT ( as part of a service plan )which was pre-booked 2 months earlier. As agreed and requested by the Preston dealership we arrived at 8 40 am and we were welcomed by a team of customer advisers and assigned one person who was to be our point of contact and the one responsible for the overseeing of our service. We asked what time the car would be ready - reply was between 3 and 5pm and that we would be kept informed of its progress during the day .We also asked about how and when we would be contacted as regards the outcome of the MOT and our ability to respond to it.We were informed we would be contacted. We received 3 calls during the day from the person trained to sell Service Plans on which we had decided to make a final decision after assessing the quality of this service and MOT.Our assigned manager had not contacted us by 2pm so we eventually had to attempt to contact her and was told by a colleague of hers that it was undergoing its MOT and would be ready for collection at 5 pm and should not arrive any earlier as we would probably be waiting around. We made our way to the dealership aiming to arrive at 5 pm. As we approached the dealership at 4 58pm we were contacted by the appointed manager requesting what time we would be arriving. We had to wait for the paperwork and pay for the MOT. We were eventually left at 5 40 pm and appeared to be the last to leave. The car passed the MOT without requiring any work to be done. We feel we were treated like undesirables- we did not feel like that with INCHCAPE or HUNTERS, the previous owners. On arriving home we checked the engine compartment- spilled Adblue crystallisation and overfilled engine oil - we decide not to take out the extended service plan with GROUP 1 for its next 3 years. You may cherish this superb car but they do not !

An experience We have not had before whilst dealing with other dealerships. The salesman, Clive was very welcoming, polite, professional and informative, no pressure to buy unlike other salesmen we have met in the past. Offered us refreshments and even birthday cake. Clive is a credit to your dealership. The sale went through without any trouble and helped with setting up a service agreement with a young polite woman from the service department. After sales is excelent, any information asked Clive answered it all. I would not hesitate to recomend your dealership to friends.

Sold in C Class car bought a new A Class with a Vauxhall part exchange. First class service from all the staff . They were polite courteous and friendly All where knowledgeable and approachable with a flexible attitude Special mentions Harry Aspinal who set the whole thing going buying in the C Class Henry Watkinson with help consideration communication and problem solving Asha Singh for attention to detail and help Finally Emma on reception for fielding all my numerous telephone calls Would definitely recommend and thank you

I had an excellent experience purchasing my car at Stockport Audi, thanks to David Hudson. He was professional and made the entire process smooth and stress-free. No pressure, just great service and clear communication. Highly recommend David and the team for a top-quality car-buying experience!