Group 1 Automotive UK

We bought a new Landrover Discovery. Salesman Dominic was great nothing was too much trouble . He gave us good advice and had a good knowledge of the vehicle. Nothing was too much trouble ensuring we could contact him with any problems. The dealership has definitely improved

Everything was ok until I picked up my van and they hadn't completed the repairs that they had agreed to do.

Service was excellent. Sam went through all the details and information comprehensively. Even though we changed our mind numerous times he was very patient and continued to find us he perfect car. When the car was delivered to the Warrington showroom it was presented to us in immaculate condition.

Hi, the service was great, as usual, friendly young ladies on the reception, great surroundings, spotlessly clean, great service from Ellie, just what I expected from the franchise! Everything was first class! Thanks to all involved! Kind Regards Pat Jackson

All was as arranged which is rare nowadays

The whole experience was totally outstanding. Katie was very knowledgeable and a true asset to the company

Very friendly and helpful service

Found exactly the car I was looking for, if only I could have got through to someone on the phone! No problem, can reserve online an pay deposit. Did that, still no call back. Day later I call them only to hear that the car was sold, and not to me! What is the point! Now I have to wait up to 10 days to get my money back, unbelievable.

Excellent professional and friendly service provided by Mercedes Benz of Derby. Easy to book a convenient time for my vehicle service, simple check in procedure, job completed on time and a member of the service team available to chat to on collection. Everything I’ve come to expect from MB Derby. Thank you. 😀.

I placed a deposit on a vehicle from Group1 Volkswagen Swindon and was told by Gareth Jones that doing so was not a commitment to purchase. However, after viewing the car in person, I discovered it had a serious, undisclosed defect — something that was never mentioned before I paid the deposit. A month later, I was informed that my deposit would be reduced due to transportation and repair costs for the damaged car, with Gareth claiming there was nothing he could do as it was a company decision. This feels completely unfair and unprofessional. It is unacceptable to pressure customers into buying a car that does not meet expectations or basic transparency standards. I am now questioning whether this vehicle truly meets the requirements of Volkswagen’s Approved Used programme. I will be forwarding my concerns to Volkswagen Headquarters regarding both the condition of the car and the dealership’s selling practices.

I think can be a improvement in the whole way the customer service

Very happy with the service provided. Staff were friendly and helpful. After some negotiation, an agreement was reached for my trade in vehicle.

Ali and Sharan were very helpful in providing me with a new car, within a short time frame. They were always on hand and answered all my questions about the purchase and part exchange in a very professional manner. Thank you

Warrington in Cheshire Professional and courteous service. Not rushed with decisions Good knowledge ,answered all questions Would Recommend Sales Executive Ryan Annesley. He is a credit to your dealership.

My visit was for a recall N642 - I was impressed with the surroundings & service received on the day however a few days after the work had been done my car "check engine" light came on accompanied with a red warning triangle on the dashboard and the car went into limp mode. I phoned JLR advised them of the problem and found them unhelpful/unwilling to help resolve my predicament. My car has done just 19k miles since new. A local garage thinks the problem is the actuator and that is going to cost me in excess of £1k to fix. I cant help thinking that I didn't have any problems before JLR completed the recall work?????

The service time, plan and actual work done on the car was great. Also gave the car a good clean 👌

Nicole Heaney was excellent - kept me involved and turned around the work quickly and efficiently- couldn’t ask for more. Toby Mead

My visit was rather enjoyable, I had an issue with my current car and it was resolved in a very professional manor and I managed to part exchange it for a fairly new GLA which was a very good deal, I had a minor issue with my new car,however Gurjinder and Scott solved it for me swiftly and generously. I would definitely buy from them again, so thank you both.

Well what can I say are experience at Mercedes is the best we have ever had. Our point of contact Rebecca was amazing she kept us updated every step of the way from ordering to collection and even before the due date to pick up we was sent a little video of are new vehicle. Every thing was smooth sailing and we will definitely be returning when the time comes to change. Thank you Rebecca for making us feel special with are new vehicle.

Very nice experience. Friendly staff and great customer service, information at every stage of repair/service and everything done properly.