Group 1 Automotive UK

It took several weeks to get an appointment for a very simple software error to be resolved under warranty. I bought the car earlier in the year from your Norwich branch and the service was excellent. At Colchester I was not able to book a while you wait appointment as I have done at other franchises in the past, which wasted a lot of time as I live 25 minutes away. I had a call from Richard to say my car was ready but when I arrived was kept waiting, with no initial explanation for 15 minutes before eventually getting the keys after complaining . I felt everything was for your convenience and as customers we must put up with how you want to work. Very disappointed as we want to use you for ongoing service but may go elsewhere to someone who cares more about customers. Edit:,Thanks for responding but I did not visit BMW , my car was at VW Colchester. Also you have asked me to take up the complaint! Again at my inconvenience not yours

Chris the salesman was superb. Made the experience very personal and memorable. Couldn’t have asked for more from Chris and would buy from him again.

Tom Smith was my first contact with Mini in Norwich and from the initial contact through to the day of collecting my Mini I could not have received better service..thank you Tom

Really impressed with their service, the building etc. Cannot fault service team.

Bought a secondhand vehicle. Vehicle in good condition and has lived up to expectations.

Having to upgrade our Honda Jazz to accommodate a child seat and 2 adults in the back we arranged a visit to Toyota Basingstoke. On arrival we were immediately approached by Zsolt who greeted us warmly and asked how we were and offered us refreshments before offering his help on our reason for the visit Zsolt was very proffessional and listened to our requirements before taking us outside to view some potential cars He suggested that the Corolla would be a great car for us and after viewing 2 or 3 we decided to test drive the lovely looking GR Sport As I had no experience driving a hybrid Zsolts expertise was greatly appreciated and after getting insured for the test drive i was ready for his instruction I must add that whilst Zsolt was dealing with paperwork etc we were always being asked by other sales and showroom staff if we were ok or needed refreshments my wife and I always felt at ease The test drive was unbelievable and we quickly decided that this was going to be our new car so after what we thought was a good and fair deal we shook hands with Zsolt and part exchanged the Jazz with relevant documents to be exchanged and payments made 2 days later .Zsolt offered us several add ons which we took up on the tyre and paint protection ones which we were happy to do . Zsolt dealt with a slight paperwork issue as we wanted the car in my wifes name as it was her name on the Jazz log sheet and was easier to insure for same reason but again was not an issue for him .on the day we picked up the Corolla it looked amazing sat outside the entrance to the showroom all nice and polished like a brand new car Zsolt welcomed us with refreshments and we proceded to take possesssion of our new car exchanging keys etc and then it was time to take it home . Zsolt rang us 2 days later to see how we were getting on and within another 2 days we had the log sheet and tax refund sent through the post .Summing up my wife and I had a pleasurable experience and would highly reccomend freinds and family to visit Group 1 toyota Kind regards Keith & Dawn Ford ps Thanks again zsolt

I found Group 1 friendly and approachable. They were easy to deal with and very fair with their valuations. Yes, they tried to sell several different types of insurance protection services and their financial transactions required online payments which needed to be checked as the account name was different to that advised by their finance team on the paperwork, a worry when paying such high amounts.

It was my first time buying a mini, and Amelia and Tam, made it perfect. They helped me find my perfect mini, they were on hand for any questions that I had, and they made my first experience of mini amazing. They were welcoming, warm, and very kind. Mini should be very proud of these two amazing members of staff they went above and beyond for me.

Just great to deal with. Friendly and helpful

Made to feel important as a customer from the start. Stuart went above and beyond to assist with our needs and requests. Good communication with us throughout and all helped by loving the car

Good salespeople but not sure what all the young ladies dotted around the site actually do. Loads of them.No wonder servicing and parts etc are so expensive when their salaries need covering. An interesting response re the front of house employees. It certainly doesn’t enhance my customer experience. What would, is the ability to speak with the service technicians who sadly, remain locked away out of reach.

Easy transaction, great customer service

Very helpfull staff who combined answered all of my questions.Could not have been more helpful after agreeing to my purchase even introducing me to service manager.Have recommended to a number of friends who are also pleased with how group 1 staff have treated them.

everything went very smoothly and easily

Great service from beginning to end from Ian Elwiss and a superb vehicle handover experience.

We’re very helpful and so polite and nothing was to much will be buying from them again

No contact from dealer, car was delivered late because of a recall no courtesy car was available so we was without transport. Dealer said we can’t get a courtesy car for a week. Car arrived clean and all is good since.also I wanted the service package for 3 years and they was charging me for a 4 year package, when I asked for a reduction they refused.

Very good indeed

The Sales Dealer was very helpful and listened to what I wanted. I didn't feel pushed into making a decision and enjoyed the process of buying the car. I also really enjoyed picking up the car and felt that the added touches made the experience even better

Bought my Mini via Group 1 Auto in Ipswich. Benjamin Geekie was very easy to deal with. I managed to get my new car within a week - Paperwork was clear and it was all easy to understand. Thank you Ben!