Greggs
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Feedback on Poor Service - Cowley Bridge, Exeter Greggs (Morrisons Site)
I’m writing to share some disappointing feedback regarding the service at your Cowley Bridge, Exeter location (inside the Morrisons site). This is the third time I’ve visited this branch and experienced noticeably slow service. Painfully slow! During my visit today, there were no other customers waiting, yet two members of staff were entirely focused on sorting a coffee machine. Despite standing at the counter for nearly five minutes, I was not acknowledged or greeted - not even with a “we’ll be with you shortly.” Ultimately, I left without being served. This lack of awareness and customer care is unacceptable and frankly, quite rude. It’s frustrating to experience the same issue multiple times, especially from a brand I usually associate with quick and friendly service. I hope you are able to investigate this and ensure the team receives a reminder about basic customer engagement and service standards.