Greggs
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Frustrating app, frustrating policies, frustrating firm
Greggs and this store in particular have to be the most frustrating bakery around today. The Greggs app is such a con… whenever I’m due a reward, apparently it’s “not valid on that particular item”. Whenever I want a HOT sausage roll, they tell me they’re not allowed to reheat… but they have a hot counter 😂😂 so why not put a load on the hot counter! On the days when I feel like going for something else, the queue is a mile long, which in itself isn’t an issue, but they only have 2 people working and only 1 of them is serving. As I say, a very frustrating firm that could be AMAZING if they made a few common sense changes that are in favour of the customer. At the moment it feels like a load of people at head office are sat around discussing how they could make it a little more difficult for people to like Greggs. Come on Greggs, get savvy 🙏