Grainger Reviews

Had an urgent need for replacement parts on a Friday afternoon and their team went above and beyond to get us what we needed by Monday morning. The technical support was exceptional - they helped identify the exact specifications we required. Pricing is fair for the level of service provided.

The breadth of their product selection is impressive - from basic supplies to specialized equipment. However, I often find the same items for 15-20% less elsewhere. The convenience factor is the main draw here.

Grainger has been our go-to supplier for maintenance supplies and equipment for over three years. Their catalog is extensive and we can usually find everything we need in one place. Delivery is consistently fast, though their prices can be a bit higher than some competitors. The quality of products is excellent and their customer service team is knowledgeable when we have technical questions.

Ordered safety equipment and it arrived next day as promised. Everything was exactly as described and well-packaged.

Had multiple shipping delays on a recent order and customer service wasn't very helpful in providing updates. Used to be more reliable but seems like service quality has declined recently.

Love the variety of industrial supplies they carry, but you definitely pay a premium for the convenience. Their website is easy to navigate and ordering is straightforward.

We've been using Grainger for our manufacturing facility for years and they consistently deliver. Product quality is top-notch and their inventory management helps us avoid stockouts. The only downside is the pricing can be steep, but you get what you pay for in terms of reliability and service.

Good selection of products and reasonable delivery times. Customer service is hit or miss - sometimes very helpful, other times feels rushed. Website could be more user-friendly for finding specific items.

Generally satisfied but have had a few issues with incorrect items being shipped. When it works smoothly, it's great, but the errors can be frustrating when you need specific parts quickly. Customer service does resolve issues promptly when contacted.

Grainger understands the needs of industrial customers. Their account management is professional and they offer good volume discounts for regular customers. Product availability is excellent and their return policy is fair.

Perfect for when you need something quickly and quality matters more than price. The convenience of having everything in one place is valuable for busy facilities managers.

When our equipment broke down unexpectedly, Grainger saved the day with same-day delivery on critical parts. Their emergency service is worth every penny, even though regular pricing is on the higher side.