Goodfellows Estate Agents Reviews

Tayler Currier- the agent assisting my family was quite courteous. Went out of the way to help me and my family in making the move in smooth and easy

Goodfellows tried to steal our deposit. We had to submit a lengthy claim through my deposits in order to get it back. Horrible experience please do not rent with them.

Goodfellows Heaton were very communicative and helpful, especially Jayne Holland.

Never work with this company!!! They are liars and thieves, also not giving you information about what they changing about your contract/deposit. We moved out from their property to find out after 3 months that they are holding our deposit without any reasons and also not protecting our deposit legally. So, if you dont want to be in the same situation as us, spread the word as they are disgusting and careless!!!

Just a quick one Andrea McDonald is a lowlife person I’m a single mum Have a 4 years old little girl she string me along for a year I had no heating bath and rising damp for a year I have all emails and damp specialist reports to proof She has known about this for a year and doesn’t care clearly not like anyone else me I you human beings what kind of woman would allow a single mum and four-year-old girl to have multiple chest infections living in damp? The damp specialist said it’s one of the worst cases he’s ever seen and told me to move out immediately and go to the council with his report This is the company called Goodfellas estate agents which is the property manager. I will upload every email photo and report from survey reports from all different people that they’ve sent and then to top it off they sent me a section 21 to make me and my daughter homeless , bit of a vice do not ever use Goodfellas estate agents ever !!!!!

We have put our house to rent with Goodfellows. Their communication with costumers is very poor, they did not arrange many viewings, they did not say the truth a few times about some processes, they overpriced our rent and said they would guarantee it to be rented at that price in 2 weeks... Ot took 2 months and we had to decrease prices. I would never ecomend Goodfellows to anyone, nery pricey fees and very unreliable.

Very disappointed with Goodfellows Morden. Very unprofessional. Impossible to contact the right people, everyone just passes you on to the next person who doesn't want to deal with the problem. They were nice until money swapped hands, then they became robotic and impossible to deal with. Our washing machine was broken for 3 months during winter and we had to constantly contact them without being given a solution. I will never use Goodfellows again

Goodfellows Team - Joshua & Kamilla handled the new tenancy at 3 willmore end very professionally and to our satisfaction . We have been letting this property through Goodfellows Morden for over 20 years and are very satisfied with the excellent service and their ability to find good tenants withing a short time - G Fernandes landlord , 3 Willmore End , London SW19 3DE.

Prompt service and keeps me informed of progress made during any repairs

Very patronising, they will change what they say on every phone call and not communicate with you. They put the emphasis on the customer to continuously ring them to get updates and then when they answer the call go out of their way to make you feel like it’s your fault that you didn’t know the information that they hadn’t bothered to provide to you. Sylvia and Jane at the Heaton branch both told me completely different things and I have never once been updated on my situation without having to ring up and ask what was happening.

Rude, racist, patronising, and bare faced incompetent bunch of lazy bones. They just throw their weight around. They are a shame to the Estate Agency profession. I don't know how desperate you will have to be to rent, buy, or sell through them. They either seriously under estimate your property's worth or exaggerate it. A family member who was working in the NHS had dealings with them and they only caused us hassle, were disrespectful, and simply would not give us time of the day even though we were putting our lives at risk at Covid times. Really despicable bunch. Specially the Morden branch in Surrey. Avoid, avoid, avoid.

Thank you James for your time and all your help in quickly finding the right buyers for our property. Great job.

Rude, immature, patronising, inefficient and ineffective. Can barely bring myself to waste breath on them, but avoid at all costs. Do Goodfellows give any training at all to their estate agents? Zero evidence of respect or professionalism shown towards tenants. Several suspected contractual issues breaching legality.

They helped with letting my place out and managed very well and cost effectively all the fixing during the years. I can recommend this agency because the staff are very helpful ,honest and reliable.

I would like to give a negative star, if I could. This a very disappointing as the Sutton branch agent confirmed us (vocal and by email) on early June that the probate legal works was granted back in March of this year, ALL DOCUMENTS ARE DONE. Unfortunately we don’t know why the seller’s solicitor needed a month on 28 July (Friday after 5pm) to sent us the draft contract. During this time we call and email the agent several times to asked why we still have not received any documents and information from the seller’s lawyer. but we always can’t reach her and left a message or reply us needs a couple days. And when we received the draft contract were started the legal process then the title guarantee and information provided by the seller is very limited and many things needs us surveying by our self. When we arrange a date for the house surveyor and the asbestos inspections for test samples, the agent is always slow in reverting back to us. But about two weeks from receiving the draft contract, the estate agent called me to urge our lawyer to respond to the seller’s lawyer as soon as possible, otherwise they would put the house back on the market. She known us needed moving in this house in early September in the beginning but due to her arrangements are very bad and have not knowledge of this house before putting on the market, she is unreasonable and unprofessional. We wasted a lot of time and money. That’s are very uncomfortable with us. All in all, a bad experience.

I had a great experience with them. I recommend Marni Nelson, the agent I've been in touch. Really professional and helpfull.

Worst estate agent that I have ever liaised with. They never called back when you send them interest through Zoopla/Rightmove. When I called them after a couple of days, they said they will arrange the viewing with the landlord and never called me back also. This wasn’t a one off experience. They were bad since my last house hunting back in 2007.

She is very helpful and attractive talk with clien

The just want your money, they refuse to help with problems, they never call you back, its not a good company to rent from as all up front getting you to rent then once you sign the contract they do not help you solve problems.

If i could give 0 stars i would. 3 years with issues promised to be fixed before we moved in and still not done. They have the cheek to blame the landlord when they haven't even contacted them. My own vehicle damaged due to no inspection or anything. Matt in Sutton is always in a meeting and unavailable or on a phone. They ask for you to leave a message then ignore your requests. Cant get a flat repaired if they ignore you. Breached contract on 8 different occasions but still want their money. Shameful. Never live in Sutton under these criminals.