Goodfellows Estate Agents Reviews

I put 0 if I could. Worst agency I have seen in my life. Absolutely they don't want to solve the problems. I have moved recently to a house in NE6. Neighbour(Ground floor) is creating a lot of problems and we informed this to Agency(Heaton manager Linda and Sylvia) which they don't care and don't want to solve either. Instead of solving the issue, They are very very rude to me and asking me to pay the full amount if I leave. Seriously this is the worst worst agency I have ever seen in UK. Never ever recommend Goodfellows estate agents in heaton area.

Thanks Emmanuel helping us for the first time renting a house in UK. His prompt and informational responses giving us very big comfort.

We have bought our first buy to let property. Jack - thank you so much for outstanding service!

Thank you to Emmanuel. He has been very helpful.

The service Goodfellows has provided me as a landlord has been excellent. I would like to particularly mention Emmanuel Kyei who as my agent has and is excellent.

Big thanks to Rosie, Emmanuel and Lilian and goodfellows for helping us secure our home. Even with alot of pressure of finding a house Rosie was able to follow up and provide the best she could. Many thanks

Bradley Hearse was a pleasure working with you. Thank you for my new house.

Awful agency, they discriminate against potential tenants with children and those who are on disability related benefits. When you explain to them that they are acting unlawfully they blame it on the landlords and/ or referencing companies. You tell them you can provide a deposit and rent in advance plus references but they don't care. Then they retain your details on file and don't even bother to contact you when you send enquiries about other properties. They are extremely prejudiced and discriminatory in their renting practices. Once again, they do not care if you are on full uncapped benefits DUE TO DISABILITY OR CARING FOR SOMEONE WITH A DISABILITY, they do not care if you can PROVE that you can afford the rent. Because all they care about is discriminating against vulnerable people.

Incredibly unprofessional and rude. My family drove one hour to make an appointment (the only time they had apparently) at 9.45 this morning. They were left in the cold waiting outside, only to be told there was 5 minutes before the next appointment. The agent was in the property, knew the time of our appointment very well, and could have let them in or completed the first viewing in time. He offered no apology. It is completely unacceptable to be treated this way.

I'm very happy about the response of Andria and Jeff to my urgent maintenance request. They were both professional and show care about my case

I rented an apartment through them. A very rude agent. They ask for home visit without given prior notice. 3 months before the tenancy end, they ask for our decision regarding continuous of renting and ask for our response ASAP. Later, they will contact you 3-4 times every week about home visit.

I am highly disappointed with the Good fellows morden branch. We rented a property through them which was managed by the agent and landlord was in India. The day we entered the house kitchen roof started to leak .... they gave us nightmares in fixing the issue as they kept on telling landlord is not approving the request. Issue remained unresolved till the date ( after a year ) we moved out. Now even after moving out agents are not proving us with our checkout inventory report even after multiple calls and emails ( it's been over a month now) and not releasing the deposit again saying landlord is not responding. Please beware of this agency as you will pay your full rent still they will give you mental harassment. I am especially upset from Matt Clifford, who is not responding to our simple request of providing checkout inventory report and information regarding out deposit.

I had a great experience with Goodfellows with Claudia Borges. She is kind, patient, very helpful and responsive and very attentive to your needs. I am so glad I worked with her on finding a flat as she found me a gem and made it smooth and quick for me to move in too. So kind and helpful! If you’re working with someone like Claudia you’re in good hands. Best, Elodie

Excellent service Always keeps me updated Keep up good work

The team at Goodfellows are always on hand to deal with any property management issues that may arise.

Andrea is warm kind (I am 83 and those qualities and rare and much appreciated) and very efficient so i am happy!!

Tried getting in touch 3 times. No response at all. Poorest agency ever.

I put 0 if I could. Absolutely no respect for the customer- we came for a viewing, wasted our time and on the way out of property the agent said that the deadline to put an offer in less than in one hour. They don’t bother to call and warn about the situation before, why, who cares? And when I called them they said they did not know they were supposed to call and they can take an offer by the phone. Seriously? If you value your time and respect yourself- avoid Goodfellows agency!

Very bad service, dishonest, rude, and don't care about their clients at all. I would prefer to be homeless rather renting through them. Avoid using goodfellows....

Goodfellows Sutton.Third agent we tried and they were head and shoulders above the rest! Rosie, Sam, Ellie and Omar all very professional and great communication. From start to finish they were amazing, thank you! Lawrence & Mina